Experienced Customer Service Specialist - Healthcare Billing, Revenue Cycle Management, arenaflex
Join arenaflex's dynamic team and be part of a revolution in healthcare, where technology meets compassion. As a Customer Service Specialist, you will play a vital role in delivering exceptional patient experiences, navigating complex billing inquiries, and ensuring seamless communication with our patients and healthcare providers.
About arenaflex
arenaflex is a leading healthcare organization that is transforming the primary care experience through innovative technology and a patient-centric approach. Our mission is to deliver high-quality care and service, and we're looking for passionate individuals like you to join our team. With a strong focus on customer service, administrative work, and innovative problem-solving, you will be part of a dynamic team that is shaping the future of healthcare.
Key Responsibilities
As a Customer Service Specialist, you will be responsible for:
- Handling patient phone calls and message inquiries, de-escalating issues, and ensuring patient satisfaction
- Assisting patients with navigating healthcare needs, including insurance, billing, medical records, authorizations, and referrals
- Collaborating with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions
- Proactively reaching out to patients with open balances to assist with payment options and educate them on health insurance benefits
- Resolving payment processing issues and supporting arenaflex's efforts to empower patients in resolving financial responsibilities
- Maintaining service level agreements in response time to admins and patients
- Assisting admins with our member's billing needs via 1Life's tasking system to provide the best customer service
- Investigating claims through insurance to ensure they were processed according to the patient benefit plan
- Reviewing and reconciling patient and insurance balances for accuracy
- Mastering our technology suite, including RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, to interact with team members and patients and complete daily work
- Contributing to team development through rounding, attending team huddles, participating in team problem-solving, and supporting all in-office providers with urgent & stat patient needs
A Day in the Life
In this role, you'll handle inbound calls from arenaflex patients regarding their medical bills, insurance claims, and payment inquiries. Daily activities include reviewing patient accounts, processing payments, explaining EOBs, and coordinating with internal stakeholders such as medical billing specialists, insurance verification teams, and healthcare providers to resolve billing discrepancies. You'll solve problems like incorrect charges, insurance claim rejections, payment plan requests, and billing confusion. Regular communication with insurance companies to verify benefits and claim status is essential. The role requires documenting all interactions in the electronic health record system and following up on pending issues.
About the Team
arenaflex's call center team combines healthcare expertise with a customer-obsessed culture to deliver exceptional patient support. Our team has focused on making healthcare more accessible and less complicated for members. We handle billing inquiries with empathy and efficiency. Our culture emphasizes leadership principles of ownership and continuous improvement, supported by ongoing training and development. Team members work in a diverse, inclusive environment where success is measured by positive patient impact while maintaining the highest standards of healthcare privacy and professionalism.
Basic Qualifications
- 2+ years of customer service experience in a call center environment
- 1+ years with medical billing, insurance claims, or healthcare revenue cycle
- Demonstrated proficiency in Microsoft Office Suite
- Experience using electronic health records (EHR) or customer relationship management (CRM) systems
- Knowledge of HIPAA compliance and healthcare privacy regulations
- High school diploma or equivalent
Preferred Qualifications
- Spanish Speaking
- Ability to work various shifts
- Strong problem-solving and documentation skills
- Ability to type 45+ WPM while maintaining accuracy
Compensation and Benefits
arenaflex offers a competitive compensation package, including a base pay range of $31,200/year in our lowest geographic market up to $50,000/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company, and dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
Join arenaflex Today!
If you're passionate about delivering exceptional patient experiences and navigating complex billing inquiries, we encourage you to apply for this exciting opportunity. As a Customer Service Specialist, you will be part of a dynamic team that is shaping the future of healthcare. Apply now and be part of arenaflex's revolution in healthcare!
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About arenaflex
arenaflex is a leading healthcare organization that is transforming the primary care experience through innovative technology and a patient-centric approach. Our mission is to deliver high-quality care and service, and we're looking for passionate individuals like you to join our team.
Key Responsibilities
- Handling patient phone calls and message inquiries, de-escalating issues, and ensuring patient satisfaction
- Assisting patients with navigating healthcare needs, including insurance, billing, medical records, authorizations, and referrals
- Collaborating with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions
- Proactively reaching out to patients with open balances to assist with payment options and educate them on health insurance benefits
- Resolving payment processing issues and supporting arenaflex's efforts to empower patients in resolving financial responsibilities
- Maintaining service level agreements in response time to admins and patients
- Assisting admins with our member's billing needs via 1Life's tasking system to provide the best customer service
- Investigating claims through insurance to ensure they were processed according to the patient benefit plan
- Reviewing and reconciling patient and insurance balances for accuracy
- Mastery of our technology suite, including RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, to interact with team members and patients and complete daily work
- Contributing to team development through rounding, attending team huddles, participating in team problem-solving, and supporting all in-office providers with urgent & stat patient needs
A Day in the Life
In this role, you'll handle inbound calls from arenaflex patients regarding their medical bills, insurance claims, and payment inquiries. Daily activities include reviewing patient accounts, processing payments, explaining EOBs, and coordinating with internal stakeholders such as medical billing specialists, insurance verification teams, and healthcare providers to resolve billing discrepancies.
About the Team
arenaflex's call center team combines healthcare expertise with a customer-obsessed culture to deliver exceptional patient support. Our team has focused on making healthcare more accessible and less complicated for members. We handle billing inquiries with empathy and efficiency. Our culture emphasizes leadership principles of ownership and continuous improvement, supported by ongoing training and development. Team members work in a diverse, inclusive environment where success is measured by positive patient impact while maintaining the highest standards of healthcare privacy and professionalism.
Basic Qualifications
- 2+ years of customer service experience in a call center environment
- 1+ years with medical billing, insurance claims, or healthcare revenue cycle
- Demonstrated proficiency in Microsoft Office Suite
- Experience using electronic health records (EHR) or customer relationship management (CRM) systems
- Knowledge of HIPAA compliance and healthcare privacy regulations
- High school diploma or equivalent
Preferred Qualifications
- Spanish Speaking
- Ability to work various shifts
- Strong problem-solving and documentation skills
- Ability to type 45+ WPM while maintaining accuracy
Compensation and Benefits
arenaflex offers a competitive compensation package, including a base pay range of $31,200/year in our lowest geographic market up to $50,000/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience.
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