Experienced Workforce Demand Planner – Call Center & Customer Care Operations

At arenaflex, we're on a mission to revolutionize the way businesses approach workforce management and customer care. As a seasoned Workforce Demand Planner, you'll play a pivotal role in driving our success by leveraging your expertise in sales and operations planning, data analytics, and dynamic workforce management. If you're passionate about delivering exceptional results and making a meaningful impact, we want to hear from you.

About arenaflex

arenaflex is a leading innovator in the field of workforce management and customer care. Our team of experts is dedicated to helping businesses optimize their operations, improve customer satisfaction, and drive revenue growth. With a strong presence in the industry, we're committed to staying at the forefront of technological advancements and best practices.

Job Summary

We're seeking an experienced Workforce Demand Planner to join our team on a 6-month contract-to-hire basis. As a key member of our operations team, you'll be responsible for developing and implementing workforce capacity planning models, analyzing financial forecasts, and providing business analytics to support capacity planning and metrics. If you have a strong background in sales and operations planning, data analytics, and dynamic workforce management, we encourage you to apply.

Key Responsibilities

* Develop and implement workforce capacity planning models to ensure accurate projections of inputs and capacity requirements

• Analyze financial forecasts and create operational forecasts to drive effective planning and decision-making
• Provide business analytics and data gathering to support detailed modeling of capacity planning and metrics
• Interface with call center leaders to understand fast-changing business needs and planning risks
• Drive model improvements to maximize statistical confidence and operational accuracy
• Support flexibility and effectiveness of supporting models
• Analyze and recommend trends or variances to plan to ensure accurate planning of all input variables affecting the forecast and staff planning
• Provide recommendations for staffing group effectiveness that drive efficiency balance with quality

Essential Qualifications

* 5+ years of experience in related sales and operations planning with strong data and analytics skills

• Dynamic workforce management (service planning) experience is an advantage
• Experience in developing workforce capacity planning models
• Broad end-to-end supply chain and operations process knowledge
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing business needs

Preferred Qualifications

* Experience working in a call center or customer care environment

• Knowledge of workforce management software and systems
• Certification in sales and operations planning or a related field
• Experience with data visualization tools and techniques

Skills and Competencies

* Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing business needs
• Strong data analysis and interpretation skills
• Experience with data visualization tools and techniques
• Ability to develop and implement workforce capacity planning models
• Strong business acumen and understanding of operations and supply chain processes

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Workforce Demand Planner, you'll have opportunities to:

• Work with a talented team of experts in workforce management and customer care
• Develop and implement new workforce capacity planning models and processes
• Analyze and interpret complex data to drive business decisions
• Collaborate with call center leaders to understand fast-changing business needs and planning risks
• Participate in professional development opportunities, including training and certification programs

Work Environment and Company Culture

arenaflex is a remote-friendly company, and this role will be 100% remote. We're committed to creating a work environment that's inclusive, diverse, and supportive. Our team is passionate about delivering exceptional results and making a meaningful impact. We're looking for someone who shares our values and is committed to excellence.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A salary range of $80,000 - $110,000 per year
• Benefits, including health insurance, retirement plan, and paid time off
• Professional development opportunities, including training and certification programs
• Flexible work arrangements, including remote work options
• A dynamic and supportive work environment

How to Apply

If you're a motivated and experienced Workforce Demand Planner looking for a new challenge, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Note:

Please include your personal email ID and phone number in your resume, as we'll be in touch to discuss your application. Apply for this job