Temporary Outbound Customer Care Specialist – Join arenaflex in Accelerating Progress Against Cardiovascular Disease

At arenaflex, we're driven by a singular mission: to be a relentless force for a world of longer, healthier lives. For over 98 years, we've been at the forefront of cardiovascular and brain health, cutting cardiovascular disease deaths in half and inspiring a movement that's changing lives. Now, we're looking for passionate individuals like you to join our team as a Temporary Outbound Customer Care Specialist.

About arenaflex

arenaflex is more than a company – it's a movement. Our commitment to work-life harmonization and core values empowers our employees to thrive both personally and professionally. With a culture that embodies our mission, we're dedicated to creating a workplace where everyone feels seen, heard, and valued. Join us, and discover why #TheAHALife is more than just a company culture – it's a way of life.

Job Summary

As a Temporary Outbound Customer Care Specialist, you'll play a critical role in supporting our volunteers and donors through routine outbound calls, education, and relationship-building. With a focus on customer satisfaction and a passion for helping others, you'll be the face of arenaflex, ensuring that our community feels valued and supported. If you're a motivated and empathetic individual with excellent communication skills, we want to hear from you.

Responsibilities

* Make routine outbound calls to thank donors, welcome volunteers, and assist with events such as Heart Walk, youth activities, or advocacy issues.

• Establish an ongoing support relationship and educate volunteers on aspects of fundraising.
• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Follow up on previous calls to ensure customer satisfaction and build trust.
• Utilize multiple software programs for tracking contact information and interactions, ensuring seamless communication and data management.

Qualifications

* High school diploma or equivalent required; relevant work experience and customer interaction skills preferred.

• 0-2 years of minimum relevant work experience, with at least six months of customer interaction experience, including managing accounts/clients and demonstrating a strong customer satisfaction focus and passion to help others.
• Exceptional communication skills, both verbal and written, including typing accuracy.
• Critical thinking and problem-solving skills, with the ability to multitask and navigate multiple software programs simultaneously.
• Must be able to work Monday – Friday, 8:30am – 5:00pm CT.

Compensation & Benefits

* Salary: $16.50/Hour

• Comprehensive benefits package, including medical, dental, vision, disability, and life insurance, as well as a robust retirement program with employer match and automatic contribution.
• Paid Time Off (PTO) at a minimum of 16 days per year, increasing based on seniority level, and 12 paid holidays off each year.
• Access to HeartU, our award-winning corporate university, with over 100,000 resources designed to meet your needs and busy schedule.
• Tuition Assistance program, providing financial support for education and career development.
• Employee Assistance Program, Employee Wellness Program, and Telemedicine, ensuring your well-being and support throughout your journey with arenaflex.

Why Join arenaflex?

* Be part of a movement that's changing lives and accelerating progress against cardiovascular disease.

• Work with a talented team of passionate individuals who share your commitment to making a difference.
• Enjoy a comprehensive benefits package and competitive compensation.
• Develop your skills and career through our robust training and development programs.
• Contribute to a workplace that values diversity, equity, and inclusion, and is committed to creating a culture of belonging.

How to Apply

If you're a motivated and empathetic individual with a passion for helping others, we want to hear from you. Apply now to join our team as a Temporary Outbound Customer Care Specialist and be part of a movement that's changing lives. Apply to this job Apply To this Job

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from qualified candidates with arrest or conviction records. We are committed to creating a workplace that values diversity, equity, and inclusion, and is dedicated to creating a culture of belonging. Apply for this job