Experienced Full Stack Customer Experience Supervisor – Area Leadership & Optimization
Location:
New Bremen, OH
Job Type:
Full-time
About arenaflex:
arenaflex is a leading distributor of electrical supplies, dedicated to providing exceptional customer experiences and unparalleled service to our customers. With a strong commitment to teamwork, quality, and customer satisfaction, we strive to be the industry leader for our employees, suppliers, and shareholders. As a family-owned company, we value our employees and offer a culture of quality, opportunities for advancement, and a work-life balance that allows you to thrive professionally and personally.
Job Summary:
We are seeking an experienced and results-driven Area Customer Experience Supervisor to lead our Inside Sales team in the Great Lakes Super District. As the ideal candidate, you will drive the standardization and optimization of processes that drive the Customer Experience, adhere to metrics that measure outcomes in relation to our organizational goals, and lead a team of approximately 10 Customer Experience Representatives. If you are a strong team player with a passion for customer satisfaction, excellent analytical and problem-solving skills, and a proven track record of leadership and development, we encourage you to apply.
Key Responsibilities:
* Execute arenaflex's strategy to optimize the Customer Experience and Service framework in accordance with customer expectations and ensure the realization of profitability
- Lead the optimal team support structure and talent to support the design, changes, and deployment
- Lead and manage Inside Sales teams across multiple geographical locations
- Collect and provide analysis to ensure service optimization
- Drive the business forward through continued leadership and insights while developing and strengthening the service workforce
- Drive the performance, development, and growth of the Customer Experience Team
- Directly supervise a team of approximately 10 Customer Experience Representatives
- Responsible for employee development and training in collaboration with Area Customer Experience Manager and corporate Training department
- Drive field-level profitability through various methods in conjunction with the corporate Pricing Team and field-level analysts
- Be the point of contact for communicating any field feedback to the corporate Supply Chain and Pricing teams
Essential Qualifications:
* Bachelor's degree from a four-year college or university
- Minimum of five years of experience and/or training in a customer-facing role, preferably in the electrical supply industry
- Valid driver's license
- Strong analytical and problem-solving skills
- Excellent interpersonal skills, with a focus on customer satisfaction and team collaboration
- Outstanding listening and process diagnosing skillsets, with the ability to create effective solutions in a team environment
- Strong written and verbal communication skills
- High energy and enthusiasm to establish new approaches to enhance customer experience
Preferred Qualifications:
* Experience in training and developing employees
- In-depth knowledge of all facets of a distributorship
- Strong team player with high levels of integrity, trust, and respect for the individual
- Ability to take an authentic approach to collaboration, leading to collective success across the broader end-to-end organization
Skills and Competencies:
* Strong leadership and management skills, with the ability to motivate and develop a team
- Excellent communication and interpersonal skills, with a focus on customer satisfaction and team collaboration
- Strong analytical and problem-solving skills, with the ability to create effective solutions in a team environment
- Ability to work in a fast-paced environment, with multiple priorities and deadlines
- Strong written and verbal communication skills, with the ability to present information to various audiences
- High energy and enthusiasm to establish new approaches to enhance customer experience
Career Growth Opportunities and Learning Benefits:
* arenaflex offers a comprehensive training program, with opportunities for professional development and growth
- Collaborate with our corporate Training department to develop and implement training programs for our Inside Sales team
- Participate in regular performance reviews and goal-setting sessions to ensure career growth and development
- Opportunities for advancement to leadership roles, with a focus on developing and strengthening the service workforce
Work Environment and Company Culture:
* arenaflex is a family-owned company, with a strong commitment to teamwork, quality, and customer satisfaction
- Collaborative and dynamic work environment, with a focus on customer satisfaction and team collaboration
- Opportunities for work-life balance, with flexible scheduling and a comprehensive benefits package
- Recognition and rewards for outstanding performance and contributions to the company
Compensation, Perks, and Benefits:
* Competitive salary and bonus structure, with opportunities for advancement and growth
- Comprehensive benefits package, including health, dental, vision, and life insurance
- 401(k) plan, with company match and flexible spending accounts
- Paid time off, excused absence time, and company-paid holidays
- Opportunities for professional development and growth, with a focus on customer satisfaction and team collaboration
How to Apply:
If you are a motivated and results-driven individual with a passion for customer satisfaction, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [[email protected]](mailto:[email protected]). We look forward to hearing from you!
Equal Opportunity Employer:
arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and are proud to be an inclusive and supportive work environment. Apply for this job