Experienced Customer Training Instructor II – Retailer Development and Support

At arenaflex, we're a global leader in lottery, dedicated to delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs, and distribute meaningful benefits to communities. With a well-established local presence and a trusted partnership with governments and regulators around the world, we create value by adhering to the highest standards of service, integrity, and responsibility. arenaflex has a diverse team of approximately 6,000 employees, and we're committed to fostering a culture of innovation, collaboration, and growth.

Job Summary:

We're seeking an experienced Customer Training Instructor II to join our team in Pueblo, CO. As a key member of our retailer development and support team, you'll be responsible for maintaining assigned retailer bases and providing training for regions within Colorado. This is a temporary 4-month assignment, offering a unique opportunity to work remotely while traveling between locations and enjoying a high degree of autonomy.

Responsibilities:

As a Customer Training Instructor II, you'll be responsible for:

• Conducting weekly training classes and periodic refresher classes for retailers
• Conducting train-the-trainer sessions, updating training materials, and training retailers
• Monitoring retailers' training to ensure that training standards are maintained
• Scheduling, confirming, and communicating with departments and retailers on a weekly basis
• Instructing retailers in both classroom lectures and in-store trainings
• Visiting assigned retailers on a routine basis to clean Lottery terminals, deliver supplies, and ensure proper levels of supplies are stocked and terminals are clean
• Acting as a point-of-contact for assigned Lottery sales representatives
• Following up on installs and changes of ownership
• Organizing and participating in Lottery promotions, fairs, and events
• Serving as a liaison between the company, lottery officials, and retailers to provide effective and satisfactory customer service
• Coordinating all activities and monitoring field activities for assigned regions
• Participating in projects as assigned
• Assisting with the development and coordination of field materials to support members in the retail environment
• Serving as a point person for all projects, including attending project team meetings, updating timelines, developing schedules, training materials, and written marketing materials

Qualifications:

To succeed in this role, you'll need:

• Experience with in-person classroom training, with customer product or virtual webinar training experience being beneficial but not required
• The ability to build strong, supportive customer relationships, which is essential for success in this role
• The ability to explain technical concepts and processes repeatedly and in simple terms to a diverse audience
• Strong people skills, with the ability to work collaboratively with strong personalities and deal with conflict and urgent problem-solving
• Training experience with groups of 3-20 people
• A clean driving record, as a company car will be provided

Keys to Success:

To excel in this role, you'll need to demonstrate:

• Building collaborative relationships
• Decision-making
• Drive results
• Fostering innovation
• Personal energy
• Self-leadership

Compensation and Benefits:

At arenaflex, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $40,887 - $115,000, with the actual pay offered may being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable. In addition to base pay, our Total Rewards program includes:

• Sales roles may be eligible for commission payments
• Discretionary bonuses for other roles
• A 401(k) Savings Plan with Company contributions
• Health, dental, and vision insurance
• Life, accident, and disability insurance
• Tuition reimbursement
• Paid time off
• Wellness programs
• Identity theft insurance

Security and Compliance:

All arenaflex employees have a role in information security. Annual training will be assigned and required as appropriate.

How to Apply:

If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. Apply to this job Apply for this job