Experienced Assembly/Customer Service Representative – Multifaceted Support and Inventory Coordination
At arenaflex, we're committed to pushing the boundaries of innovation and excellence in the coatings industry. Our relentless pursuit of cutting-edge solutions has enabled us to protect customers' products from the harshest elements and add unparalleled beauty to their finishes. With a diverse portfolio of brands and a global presence in over 140+ countries, we're poised to play a pivotal role in shaping the future of modern infrastructure, electric vehicles, and autonomous transportation. We're now seeking an experienced Assembly/Customer Service Representative to join our team at our facility in Roseville, MN. As a key member of our team, you'll be responsible for supervising and coordinating product quality processes, emphasizing customer service and inventory management. If you're a detail-oriented, customer-focused individual with a passion for problem-solving and a knack for multitasking, we encourage you to apply for this exciting opportunity.
Primary Function:
As an Assembly/Customer Service Representative, you'll play a vital role in ensuring the seamless delivery of our products and services to our customers. Your primary function will involve:
- Providing exceptional customer support for all X-Pert hardware and software via telephone, occasionally visiting customer locations to resolve issues.
- Recording all customer communication by documenting customer name, status, problem, and procedures taken within SalesForce.
- Processing appropriate forms for repair orders, invoices, and requests, obtaining approval when necessary.
- Following up with customers and vendors on unresolved issues and outstanding loaner equipment/returns.
- Preparing and shipping customer orders and repair orders within agreed deadlines.
- Performing hardware repair/refurbishments on all products distributed, returning defective parts to vendors under warranty.
- Responsible for purchasing parts and supplies, maintaining adequate inventory of resale and spare parts.
- Maintaining X-Pert drawings, parts/material spreadsheets, and lid/can library.
- Maintaining X-Pert slide machine and slide inventory to ensure lids can be produced per agreed deadlines.
- Assisting X-Pert Engineers and Programmers on product development, product testing, and troubleshooting when necessary.
- Performing miscellaneous duties as directed.
Key Requirements:
* High School Diploma or equivalent required.
- Prefer formal training in computers from vocational school or college.
- 1-2 years of experience in computer support with telephone support preferred, including experience in configuring a variety of PC hardware and software.
- Ability to troubleshoot and perform basic PC hardware maintenance.
- Knowledge of a variety of personal computers, software packages, and related hardware/software.
- Strong interpersonal and communication skills.
Physical Requirements:
* Ability to exert up to 70 pounds of force to lift and move materials.
- Ability to stoop, crouch, reach, lift, walk, and grasp to move materials.
About arenaflex:
arenaflex operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle, and Commercial Vehicle, across North America, EMEA, Latin America, and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We've recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.
Our Company Culture:
At arenaflex, we're committed to fostering a culture of innovation, collaboration, and customer-centricity. We believe in empowering our employees to grow professionally and personally, and we offer a range of benefits and opportunities to support their development. Our team is passionate about delivering exceptional results and making a positive impact on our customers and the environment.
Compensation and Benefits:
We offer a competitive salary and benefits package, including:
- Comprehensive health insurance
- 401(k) matching program
- Paid time off and holidays
- Professional development opportunities
- Recognition and rewards for outstanding performance
How to Apply:
If you're a motivated and customer-focused individual with a passion for problem-solving and a knack for multitasking, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the Assembly/Customer Service Representative role. We're an equal opportunities employer and welcome applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Don't miss this opportunity to join our team and contribute to our mission of delivering exceptional results and making a positive impact on our customers and the environment. Apply now to become a part of the arenaflex team! Apply for this job