Job Title: Experienced Customer Service Specialist - Government and Corporate Affairs Liaison
Job Description:
Join the blithequark Team and Embark on a Journey of Growth and Exploration
Are you ready to take your career to new heights and explore a world of possibilities? Look no further than blithequark, where you'll have the opportunity to travel the world, grow your expertise, and become the best version of yourself. As a member of our dynamic team, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.Why You'll Love This Job
As a Customer Service Specialist in our Government and Corporate Affairs Division, you'll be a key member of our Corporate Affairs Team, working closely with our government and corporate partners to promote and sell air travel on blithequark. You'll have the opportunity to make a real difference in the lives of our customers, resolving their problems and providing exceptional service with a smile.Key Responsibilities:
- Promote and sell air travel on blithequark to government and corporate clients
- Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets
- Answer inquiries regarding general travel information and resolve customer problems in a mutually beneficial manner
- Communicate with customers over the phone to research passenger complaints, advise of cancelled or delayed flights, and communicate new rules, policies, and procedures that affect the customer
- Work collaboratively with our government and corporate partners to develop and implement effective solutions to meet their needs
All You'll Need for Success
To succeed in this role, you'll need:Minimum Qualifications:
- Bachelor's degree in a relevant field or equivalent experience/training
- Excellent leadership, organizational, and customer contact skills
- Knowledge of Native SABRE
- Ability to be resourceful and creative at immediate problem resolution
- Ability to demonstrate high levels of initiative, exercise good judgment, and be dependable
- Satisfactory attendance required
Preferred Qualifications:
- Previous experience in customer service or a related field
- Knowledge of the airline industry and its operations
- Experience working with government and corporate clients
- Fluency in multiple languages
What You'll Get
As a member of the blithequark team, you'll enjoy a range of benefits and perks, including:Travel Perks:
- Access to over 365 destinations on more than 6,800 daily flights across our global network
- Discounted travel rates for you, your family, and your friends
Health Benefits:
- Access to health, dental, prescription, and vision benefits on day one
- Virtual doctor visits and flexible spending accounts
Wellness Programs:
- Access to wellness programs and resources to help you stay well
- Tools and support to help you achieve your wellness goals
401(k) Program:
- Available upon hire
- Employer contributions to your 401(k) program after one year