Experienced Insurance Customer Service Representative – Work from Home Opportunity with blithequark

Are you a customer service professional with a passion for insurance and a desire to work from the comfort of your own home? Do you have a strong background in property and casualty insurance, and are you looking for a challenging and rewarding role with a dynamic company? If so, we encourage you to apply for the Experienced Insurance Customer Service Representative position at blithequark.

About blithequark

blithequark is a leading provider of insurance and financial services, dedicated to helping our members and customers achieve their goals and protect their assets. With a strong commitment to customer service and a passion for innovation, we are constantly seeking talented individuals to join our team and help us deliver exceptional results.

Job Summary

As an Experienced Insurance Customer Service Representative at blithequark, you will be responsible for handling property and casualty insurance-related customer service and/or billing inquiries and problems via the telephone. You will provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium, and work closely with our team to ensure that our members and customers receive the best possible service.

Key Responsibilities

* Handle property and casualty insurance-related customer service and/or billing inquiries and problems via the telephone

• Provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium
• Review and update policies to enhance retention and better meet the needs of the consumer
• Counsel policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
• Make appropriate recommendations and/or changes to the policy and gain policyholder acceptance to process the changes
• Receive and respond to calls and emails received by the insurance service center, documenting all activity in EPIC
• Utilize knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
• Identify opportunities to apply discounts, process insurance verification forms for insured, and act as liaison for information exchange between customer and insurance companies
• Process changes to policies within EPIC, as well as submit changes to specific companies, and follow up with company to ensure change requests have been processed in a timely manner
• Review policy information and references company-specific claims procedures to assist insured in filing claims
• Mail insured documentation to be signed and returned as necessary, and follow up to ensure documentation has been returned in a timely manner from member/customer
• Recognize cross-sell opportunities (membership and insurance) and obtain quote information
• Perform other duties as assigned

What We Offer

* A competitive hourly rate, depending on experience and salary zone

• Eligibility for Annual Merit Increase
• Comprehensive Health benefits package, including Paid Time Off (accruals begin on first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts
• Nearly 4 weeks of paid time off accrued during the first year
• Paid time off to volunteer
• Tuition reimbursement
• 401(K) plan with company match up to 7%
• Free blithequark Premier Battery Membership

Requirements

* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment

• Property and Casualty insurance license required
• Membership license preferred and/or ability to obtain within 90 days of employment

Work Environment and Culture

At blithequark, we value diversity, equity, and inclusion, and are committed to creating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work, and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.

How to Apply

If you are a motivated and customer-focused individual with a passion for insurance, we encourage you to apply for the Experienced Insurance Customer Service Representative position at blithequark. Please submit your application through our website, and we will be in touch to discuss your qualifications further.

Equal Opportunity Employer

blithequark is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from all qualified individuals, and are proud to be an employer of choice for people from diverse backgrounds and experiences.

Job Category

Insurance Apply Job! Apply for this job