Customer Service Advocate - Remote - First Shift - Sales and Customer Support Role with Opportunities for Growth and Development

Join Our Team as a Customer Service Advocate and Enjoy the Benefits of Remote Work

InnoSource, a leading agency that provides contract employees, is seeking highly motivated and customer-focused individuals to join our team as Customer Service Advocates. As a remote employee, you will have the opportunity to work from the comfort of your own home, providing top-notch sales and customer service support to our clients. If you have a passion for delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.

About InnoSource and Our Client

InnoSource has been putting passion to work for over 25 years, connecting individuals with the best long-term career fit based on their unique skills and needs. Our client is a leading utility company that provides essential services to customers across the country. As a Customer Service Advocate, you will be an integral part of our client's team, providing critical support to customers and helping to resolve issues and requests in a timely and efficient manner.

What Makes This Job Special?

This role offers a unique blend of sales and customer service, allowing you to develop your skills and expertise in both areas. As a Customer Service Advocate, you will have the opportunity to:

• Work from home and enjoy a flexible schedule
• Collaborate with a team of dedicated professionals who are passionate about delivering exceptional customer experiences
• Participate in contests, raffles, and team parties that recognize and reward your hard work and achievements
• Develop your sales and customer service skills through comprehensive training and ongoing support
• Take advantage of overtime opportunities and room for advancement within the company

Key Responsibilities

As a Customer Service Advocate, your primary responsibilities will include:

• Providing exceptional sales and customer service support to customers via phone and other communication channels
• Analyzing customer inquiries and resolving issues and requests in a timely and efficient manner
• Utilizing sales and customer service communication skills to meet and exceed sales and customer satisfaction targets
• Working collaboratively with team members to achieve shared goals and objectives
• Participating in training and development programs to enhance your skills and knowledge

Essential Qualifications

To be successful in this role, you should:

• Have at least 1 year of call center experience within the last 3 years
• Be a high school graduate or have your GED
• Be authorized to work in the United States
• Have a stable work history and a strong commitment to your job
• Be able to work in a fast-paced environment and adapt to changing priorities and circumstances

Preferred Qualifications

We also prefer candidates who:

• Have experience working in a utility or related industry
• Have a strong background in sales and customer service
• Are highly motivated and self-disciplined
• Have excellent communication and interpersonal skills

Skills and Competencies

To succeed in this role, you should possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities and circumstances
• Strong sales and customer service skills
• Ability to work collaboratively with team members to achieve shared goals and objectives

Career Growth Opportunities and Learning Benefits

At InnoSource, we are committed to helping our employees grow and develop their skills and expertise. As a Customer Service Advocate, you will have access to:

• Comprehensive training and development programs
• Ongoing coaching and feedback from experienced team leaders and managers
• Opportunities for advancement and growth within the company
• A supportive and collaborative work environment that encourages learning and development

Work Environment and Company Culture

At InnoSource, we pride ourselves on our positive and supportive company culture. As a remote employee, you will have the opportunity to work from home and enjoy a flexible schedule. We also offer:

• A collaborative and team-oriented work environment
• Regular recognition and rewards for outstanding performance
• A commitment to diversity, equity, and inclusion
• A fun and engaging work environment that encourages socialization and connection

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes:

• A starting hourly rate of $16.00
• Generous benefits, including health and life insurance, dental reimbursement, and more
• Overtime opportunities and room for advancement
• A comprehensive training program that prepares you for success in your role

Schedule and Requirements

As a Customer Service Advocate, you will be required to:

• Work a schedule that includes Monday-Friday (8:00am-7:00pm) and Saturday (9:00am-1:00pm)
• Be available for a few weeks of paid virtual training from 9 a.m.-6 p.m.
• Be located within 60 miles of Columbus, Ohio

Pre-Employment Checks

If offered a position, we will conduct the following pre-employment checks:

• Criminal background check
• Drug screen
• Employment and education verification

Equal Opportunity Employer

InnoSource is an equal opportunity employer that welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and respectful of all employees.

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application by March 4th, 2024, to be considered for this position.

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