Experienced Customer Service Representative – On-Site Call Center Operations with Global Tech Giant

Join the World's Best Workplaces and Unlock Your Career Potential!

Are you passionate about delivering exceptional customer experiences and looking for a career change with a forward-thinking global organization? Do you want to be part of a diverse team that values inclusivity, growth, and innovation? Look no further! Concentrix, a leading global technology and consulting company, is seeking talented Customer Service Representatives to join our team in Jacksonville, North Carolina.

About Concentrix

Concentrix is a global company that specializes in customer experience (CX) solutions, innovation, and cutting-edge technologies. We help the world's best-known brands improve their businesses through exceptional customer experiences, ongoing innovation, and the most advanced technologies. With a diverse team from 40 countries, we pride ourselves on our people-first, inclusive culture and genuine sense of belonging. Our mission is to be the world's best company in providing services that interact with our clients' customers, rich in diversity and talent.

Job Summary

As a Customer Service Representative at Concentrix, you will interact with customers via inbound calls, providing support and resolving routine problems and questions regarding client products and services. You will be part of a dynamic team that values growth, learning, and innovation. This is a great opportunity to reimagine your career journey, develop new skills, and build lifelong friendships with your colleagues.

Key Responsibilities

• Interact with customers via inbound calls who have questions or concerns that require additional support
• Achieve specific support and resolution on every call
• Use script and/or probing techniques to determine customer needs and offer the most appropriate advice or service for particular situations
• Maintain broad knowledge of client products and/or services
• Provide exceptional customer experiences and support to clients
• Work collaboratively with colleagues to achieve team goals and objectives
• Participate in ongoing training and development programs to enhance skills and knowledge

Essential Qualifications

• High School Diploma and/or GED required
• Minimum 6 months of customer service experience (or required)
• Strong PC knowledge and computer navigation skills
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Ability to work rotational shifts as needed

Preferred Qualifications

• Previous experience in a call center or customer service environment
• Knowledge of customer service software and technologies
• Experience with problem-solving and conflict resolution
• Strong communication and interpersonal skills

Skills and Competencies

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and organizational skills
• Ability to adapt to changing priorities and situations

Career Growth Opportunities and Learning Benefits

At Concentrix, we invest in our people and offer a range of opportunities for growth and development. Our Learning and Leadership Development programs are designed to help you achieve your career goals and aspirations. Some of the benefits include:

• Paid training and opportunities for monthly performance incentives
• Lucrative employee referral bonus opportunities
• Company networking and leadership opportunities with organized groups
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey

Work Environment and Company Culture

Our modern, state-of-the-art office setting in Jacksonville, North Carolina, is equipped with advanced technologies and a great team. We pride ourselves on our inclusive culture and genuine sense of belonging. Some of the highlights of our company culture include:

• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
• A dynamic and supportive team environment

Compensation and Benefits

We offer a competitive compensation package and a range of benefits to support your well-being and financial security. Some of the benefits include:

• Competitive hourly rate
• Paid training and opportunities for monthly performance incentives
• 401K with company match
• Paid PTO and holidays
• Medical, dental, and vision insurance
• Comprehensive Employee Assistance Program (EAP)

Conclusion

If you're passionate about delivering exceptional customer experiences and looking for a career change with a forward-thinking global organization, we want to hear from you! Apply today and discover why over 300,000 people around the globe call Concentrix their "employer of choice" – proudly united as "One Concentrix."