Customer Service/Product Information Specialist - Remote Opportunity

Job Summary:

Key Responsibilities:

• Provide exceptional customer service and support to retailers, end-users, architects, and designers via phone, email, and other communication channels.
• Deliver tailored, comprehensive product education to meet specific needs, ensuring a clear understanding of our paint products, including their properties, applications, and benefits.
• Stay up-to-date on Benjamin Moore products and competitors, utilizing this knowledge to convert specifications into Benjamin Moore & Co. products for architectural and industrial maintenance purposes.
• Gather detailed information through probing questions for optimal recommendations and complaint entry into our Product Portfolio (CRM) system, aiding analysis by the Complaint Resolution Team.
• Collaborate with internal teams to ensure cohesive product messaging, support sales efforts, gather feedback for product improvement, and ensure compliance with industry standards and regulations.

Requirements:

• Undergraduate degree or equivalent experience.
• 3-5 years of experience in customer service or product support, preferably in the paint or coatings industry.
• Proficiency in company systems, including Microsoft Office.
• Strong interpersonal, verbal, written, and telephone communication skills.
• Effective decision-making, problem-solving, organizational, and time management abilities.
• Self-motivated with a drive for continuous learning and development.
• Adaptability to changing situations, multitasking, and prioritization.
• Ability to work collaboratively in a team environment.
• Flexible schedule availability to accommodate business needs.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with a leading brand in the paint and coatings industry.
• Remote work opportunity with flexible scheduling.
• Ongoing learning and development opportunities.
• Collaborative and dynamic work environment.

Apply Now:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.