Customer Service Supply Chain Specialist - Chicago (Remote)
Join our team at Bel Brands USA, a leading manufacturer of beloved food brands, and make a difference in the lives of consumers around the world!
About Us
Bel Brands USA is a dynamic and innovative company with a rich history of delivering high-quality products to consumers. Our company signature, "For All, For Good," reflects our commitment to a healthier and more responsible food system. We are proud to be named one of Chicago's "101 Best and Brightest Companies to Work For" for 10 years in a row.
Job Summary
We are seeking a highly skilled and motivated Customer Service Supply Chain Specialist to join our team in Chicago. As a key member of our supply chain team, you will be responsible for managing customer relationships, ensuring smooth order management, and resolving any issues that may arise. If you are passionate about delivering exceptional customer service and have a strong background in supply chain management, we encourage you to apply!
Responsibilities
- Manage customer relationships and ensure prompt resolution of any issues that may arise from order placement to delivery and invoicing
- Establish and maintain positive relationships with internal and external stakeholders, including Regional Sales Managers, Brokers, Warehousing, Transportation, Supply Planning, Demand Planning, Finance, and IT
- Utilize SAP order management system to process customer orders, complete order changes, and monitor compliance of assigned accounts
- Proactively identify order trends and patterns to drive efficiency for customers and Bel Brands
- Audit pricing on customer orders to ensure alignment with Bel SAP system, working with RSM, Brokers, and Finance to correct discrepancies
- Process customer orders, including sample requests, donation orders, and return orders
- Support RSM requests for samples, product availability, filling out customer forms, and delivery inquiries
- Liaise with Commercial Master Data and Sales to edit, add, and inactive customer entities in SAP
- Navigate in 3 distinct software environments: SAP, 3rd Party Logistics, and SPS Commerce
Requirements
- 3-5 years of Customer Service experience in a consumer packaged goods (CPG) setting or a similar role in supply chain or logistics
- Bachelor's degree preferred, with additional experience considered in place of a degree
- Proficiency in SAP order-to-invoice processing and reporting, as well as intermediate knowledge of MS Office applications such as Word, Excel, and PowerPoint
- Strong communication, interpersonal, and collaboration skills, with the ability to establish and maintain positive business relationships
- Strong organizational, analytical, problem-solving, and decision-making abilities, with experience in account management and business development
What We Offer
- Competitive salary: $65,000 - $75,000 with 5% bonus
- Fully remote position with flexible work hours
- Opportunity to work with a dynamic and innovative company
- Professional development and growth opportunities