Remote Overnight Lab Dispatcher & Customer Service Representative

Job Highlights:

• Location: Fully Remote Opportunity
• Position: Hybrid Lab Dispatcher and Customer Service Representative - Overnight Shift (Monday to Friday, 10:00 PM - 6:30 AM Central Time)
• Compensation: Competitive Salary and Benefits Package
• Company: TridentCare, a Leading Healthcare Organization
• Start Date: Immediate Openings Available for the Right Candidates

We are seeking a highly skilled and dedicated individual to fill a unique hybrid role as a Lab Dispatcher and Customer Service Representative. As a key member of our team, you will be responsible for coordinating laboratory orders, providing exceptional customer service, and ensuring seamless communication between facilities, technicians, and ordering physicians.

Key Responsibilities:

• Accurately document changes to orders and coordinate estimated time of arrival (ETA) with technicians and facilities
• Confirm receipt of dispatched orders with technicians and facilitate reassignment of orders as needed
• Provide exceptional customer service, responding to inbound calls and resolving issues in a timely and professional manner
• Collaborate with facilities to schedule and reschedule orders, ensuring efficient and effective service delivery

Requirements:

• High School Diploma or GED required
• Proficient to expert-level proficiency in Microsoft Office software
• Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced, call center environment
• Ability to focus on tasks and maintain attention to detail in a busy setting

Work-From-Home Requirements:

• Private workspace with minimal distractions and external sounds
• High-speed internet connection (fiber or cable recommended) to support VoIP communications
• Access to a PC (not Chromebook) to run TridentCare's Network Performance Test

Join Our Team!

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. As a valued member of our team, you will have the chance to make a meaningful impact and contribute to the success of our organization.

We Want to Hear From You!

Don't miss out on this opportunity to join a dynamic team and build a rewarding career. Apply today and take the first step towards a brighter future!