Experienced Customer Delivery Manager – Cloud & Sovereign Cloud – German Speaking
Join arenaflex, a leading international ICT employer, as we seek an experienced Customer Delivery Manager to take end-to-end accountability for customer service delivery in the international health market. Are you a seasoned professional with a passion for delivering exceptional customer service? Do you have a strong background in managing cloud services, including Open Sovereign Cloud (OSC) and Client Application Operation (CAO)? If so, we invite you to join our international team at arenaflex, where you will have the opportunity to work directly with German-speaking clients and global stakeholders.
About arenaflex
arenaflex is the largest ICT employer in Hungary, with a rich history dating back to 2006. As a subsidiary of the Deutsche Telekom Group, we provide a wide portfolio of IT and telecommunications services to our clients. With over 5000 employees across four sites in Budapest, Debrecen, Pécs, and Szeged, we are committed to delivering exceptional service and innovation to our clients.
Our Culture
At arenaflex, we value our employees and strive to create a work environment that is collaborative, dynamic, and rewarding. We believe in investing in our people and providing opportunities for growth and development. Our company culture is built on the principles of teamwork, innovation, and customer satisfaction.
Responsibilities
As an Experienced Customer Delivery Manager at arenaflex, you will be responsible for:
- Overseeing end-to-end customer delivery within Cloud Managed Services
- Ensuring high-quality service delivery and handling escalations related to service quality
- Managing customer-impacting projects, including Transformation and Transition (T&T)
- Collaborating with top management to drive success and develop global cooperation strategies
- Leading and coordinating interdisciplinary project teams, both nationally and internationally
- Engaging with top management internally and externally to develop global cooperation strategies
Language Requirements
* Fluency in German is essential for direct customer interaction
- Proficiency in English is required for communication with international teams
Required Knowledge and Skills
* Experience managing project scope based on budget and contract size
- Ability to plan operations and strategize service delivery in terms of time, quality, and cost
- Manage multiple service chains and associated costs; understanding of Service Chain Operations Management (SC-OPM) activities
- Strong understanding of cloud computing, cloud platform best practices, and experience with Sovereign Cloud and TSI standard service delivery processes
- Thorough knowledge and experience with ITIL processes (Incident, Problem, Change management)
- Accuracy in financial management and invoicing
- Evaluate and approve cost and transition strategies within deals
- Collaborate with Delivery teams to enhance efficiency and implement improvement measures
- Handle escalation management and take action as needed
- Monitor delivery quality and maintain regular communication with suppliers and customers, focusing on technical aspects
Preferred Qualifications
* Experience working in a similar role in the international health market
- Strong understanding of cloud security and compliance
- Experience with project management tools and methodologies
- Strong communication and interpersonal skills
Career Growth Opportunities and Learning Benefits
At arenaflex, we believe in investing in our people and providing opportunities for growth and development. As an Experienced Customer Delivery Manager, you will have access to:
- Regular training and development programs to enhance your skills and knowledge
- Opportunities for career advancement and professional growth
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Work Environment and Company Culture
arenaflex is committed to creating a work environment that is collaborative, dynamic, and rewarding. Our company culture is built on the principles of teamwork, innovation, and customer satisfaction. We believe in investing in our people and providing opportunities for growth and development.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- Salary: Competitive salary based on experience and qualifications
- Benefits: Comprehensive benefits package, including health insurance, pension plan, and paid time off
- Perks: Access to the latest technology and tools, flexible working hours, and a dynamic work environment
How to Apply
If you are a motivated and experienced professional with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [arenaflex recruitment email]. We look forward to hearing from you!
Note:
arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and respectful of all employees. Apply for this job