Experienced Customer Service Specialist - Healthcare Billing, Revenue Cycle Management, arenaflex
At arenaflex, we're revolutionizing the primary care experience by delivering high-quality care and service to our patients. As a passionate and innovative problem-solver, you'll play a crucial role in managing patient inquiries, using our unique CI CARE framework. As a Customer Service Specialist in our Healthcare Billing and Revenue Cycle Management team, you'll be the face of arenaflex, ensuring that our patients receive exceptional care and service.
A Day in the Life
In this role, you'll handle inbound calls from arenaflex patients regarding their medical bills, insurance claims, and payment inquiries. Daily activities will include reviewing patient accounts, processing payments, explaining EOBs, and coordinating with internal stakeholders such as medical billing specialists, insurance verification teams, and healthcare providers to resolve billing discrepancies. You'll solve problems like incorrect charges, insurance claim rejections, payment plan requests, and billing confusion. Regular communication with insurance companies to verify benefits and claim status is essential. The role requires documenting all interactions in our electronic health record system and following up on pending issues.
Key Responsibilities
* Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs including insurance, billing, medical records, authorizations, and referrals, using impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all interactions to ensure a positive experience.
- Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions.
- Proactively reach out to patients with open balances to assist with payment options, educate admins and patients on health insurance benefits, answer complex billing inquiries, resolve payment processing issues, support arenaflex's efforts to empower patients in resolving financial responsibilities, and maintain service level agreements in response time to admins and patients.
- Assisting admins with our member's billing needs via 1Life's tasking system to provide the best customer service.
- Investigating claims through insurance to ensure they were processed according to the patient benefit plan, including Reviewing and reconciling patient and insurance balances for accuracy.
- Master our technology suite including but not limited to RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, to be able to interact with team members and patients and complete daily work.
- Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting all in-office providers with urgent & stat patient needs.
About the Team
arenaflex's call center team combines healthcare expertise with a customer-obsessed culture to deliver exceptional patient support. Our team has focused on making healthcare more accessible and less complicated for members. We handle billing inquiries with empathy and efficiency. Our culture emphasizes leadership principles of ownership and continuous improvement, supported by ongoing training and development. Team members work in a diverse, inclusive environment where success is measured by positive patient impact while maintaining the highest standards of healthcare privacy and professionalism.
Essential Qualifications
* 2+ years of customer service experience in a call center environment
- 1+ years with medical billing, insurance claims, or healthcare revenue cycle
- Demonstrated proficiency in Microsoft Office Suite
- Experience using electronic health records (EHR) or customer relationship management (CRM) systems
- Knowledge of HIPAA compliance and healthcare privacy regulations
- High school diploma or equivalent
Preferred Qualifications
* Spanish Speaking
- Ability to work various shifts
- Strong problem-solving and documentation skills
- Ability to type 45+ WPM while maintaining accuracy
Compensation and Benefits
arenaflex offers a competitive compensation package, including a base salary range of $31,200/year in our lowest geographic market up to $50,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. arenaflex is a total compensation company, and dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
Why Join arenaflex?
* Work in a dynamic and innovative environment that's revolutionizing the primary care experience
- Collaborate with a diverse and inclusive team that's passionate about delivering exceptional patient care
- Develop your skills and expertise in a fast-paced and challenging environment
- Enjoy a comprehensive compensation and benefits package that supports your career growth and well-being
- Make a positive impact on the lives of our patients and their families
How to Apply
If you're a motivated and customer-focused individual who's passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application via our internal or external career site. Apply for this job