Manager of Customer Service - Onsite Bohemia, NY

Join arenaflex, a global life science company dedicated to making a difference in the fight against cancer, dementia, and other diseases, as we seek a highly skilled and motivated Manager of Customer Service to lead our teams in Bohemia, NY and Marlborough, MA. As a key member of our North America operations, you will play a vital role in delivering exceptional customer service and driving business growth through the sales order processing cycle.

About arenaflex

arenaflex is a leading global life science company with a rich history of innovation and a strong commitment to sustainability, openness, and enjoyment. Our technologies help translate scientific discoveries into real-world medicine faster, enabling new therapeutics to reach patients worldwide. As a dynamic and global organization, we offer a unique opportunity for ambitious team players and creative minds to contribute to our mission and advance their careers in a fast-paced and rewarding environment.

Your Responsibilities

As a Manager of Customer Service, you will be responsible for leading and supporting a team of 8-10 global Order Processing Managers (OPMs) on daily operational tasks and projects. Your key responsibilities will include:

• Ensuring adherence to global business processes and strategies
• Supporting daily order handling, purchasing, import/export, and order escalation activities
• Driving excellence in delivery with rapid escalation actions and establishing strong relationships with internal and external stakeholders
• Defining, communicating, and managing client standards and changes, and participating in sales reviews and proposal development
• Clear management of the escalation process to ensure a high level of delivery reliability is adhered to
• Reviewing and addressing inventory, safety stock, consignment, logistics, and customs issues
• Providing internal training on sales systems and organizing customer workshops
• Regularly reporting on order processing, inventory, and operational performance, and executing strategic initiatives to align departmental objectives with company goals

What Will Convince Us

To be successful in this role, you will need to possess the following qualifications and skills:

• An academic degree in the field of business administration or a related field, or high school or trade school and 6+ years of order processing management experience
• 3+ years of order processing management experience required
• 2+ years of leadership and team management experience
• Strong track record in global project management, with a hands-on mentality, sense of urgency, and focus on driving tasks to completion
• Excellent communication skills across all hierarchical levels and functions
• High degree of adaptability and flexibility in a dynamic, fast-paced work environment
• Progressive attitude towards change and a passion for continuous improvement
• Analytical mindset, self-motivated, energetic, and results-oriented – able to perform under pressure
• Solid proficiency in common business software applications such as Microsoft Office, SAP, and Salesforce
• Strong working knowledge of SAP (S/4 Hana)
• Ability to travel internationally (estimated once per quarter)
• Identification with our core values: Sustainability, Openness, Enjoyment

What We Offer

As a growing global life science company, arenaflex offers a wide range of benefits to support your personal and professional growth:

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
• Worklife Balance: Paid vacation, sick time, corporate holidays, and community service day; as well as flexible work schedules
• Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
• Welcoming Culture: Mutual support, team spirit, and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working”, and a “Businesswomen’s Network”
• Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs
• Intelligent Working Environment: Working in smart buildings with the latest technology and equipment
• Retirement Savings Plan: 401k (with generous company match)
• Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
• Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
• Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Compensation

The compensation for this position will be a base salary between $85,000 and $110,000 depending upon experience and qualifications.

Join Our Team

If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a member of our global team, you will have the chance to contribute to our mission, advance your career, and enjoy a dynamic and rewarding work environment. Apply now to join arenaflex and become part of the solution!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class.

Reasonable Accommodation

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [email protected].

California Residents

For Residents of California, please review our California Residents-CCPA Privacy Notice for Employees.

E-Verify Participation

arenaflex participates in E-Verify and will provide the federal government with information from each new employee's Form I-9 to confirm work authorization.

Apply Now

Ready to join arenaflex? Apply now to become part of our dynamic global team and contribute to our mission to make a difference in the fight against cancer, dementia, and other diseases. Apply for this job