Experienced Customer Service & E-Commerce Associate Team Leader – Driving Excellence in Grocery Delivery & Pickup Experience

At arenaflex, we're not just a grocery store – we're world-changers. Our purpose is to nourish people and the planet, and we're committed to making a meaningful difference in our communities and beyond. As a Customer Service & E-Commerce Associate Team Leader, you'll play a vital role in leading and executing our Customer Service & E-Commerce programs, ensuring a seamless checkout experience and grocery delivery & pickup at our stores. If you're passionate about delivering exceptional customer service, driving safety and quality, and leading high-performing teams, we want to hear from you.

About arenaflex

arenaflex is a leader in the grocery industry, dedicated to providing high-quality products and exceptional customer experiences. Our stores are more than just a place to shop – they're community hubs where people come together to connect, learn, and grow. We're committed to creating a positive and inclusive work environment that fosters personal growth, creativity, and innovation.

Job Responsibilities

As a Customer Service & E-Commerce Associate Team Leader, you'll be responsible for:

• Delivering outstanding customer experiences and holding Team Members accountable for delivering exceptional service
• Establishing clear expectations for balancing in-store customer service and completing online orders
• Monitoring in-store and online customer flow, assigning customer service-related and online order completion tasks to balance the needs of all customers
• Maintaining a strong knowledge and awareness of relevant competitors and industry trends
• Ensuring an effective and efficient response to customer questions, requests, and/or concerns
• Supporting collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners
• Fostering a positive environment of outstanding teamwork, mutual respect, and exceptional morale
• Maintaining Team Member safety and security standards
• Ensuring compliance with relevant regulatory rules and standards
• Developing, coaching, mentoring, and motivating Team Members to sustain a high-performing team and minimize turnover
• Maintaining cleanliness of workspaces, including staging areas and coolers
• Maintaining security of equipment, such as MSRs, phones, and currency counters
• Proactively identifying process improvement opportunities
• Consistently communicating and modeling arenaflex core values, leadership principles, and supporting goals

Job Skills

To succeed in this role, you'll need:

• Strong ability to perform task management, balancing dynamic customer flows
• Demonstrated understanding of how labor utilization and task management drive performance metrics and customer experience
• Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance)
• Strong ability to communicate performance analysis findings and actions, both verbally and in writing
• Excellent interpersonal, motivational, team building, and customer relationship skills
• Ability to teach others in a positive and constructive manner
• Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate
• Proficiency with email, Microsoft Office, and operations-related applications
• Proficiency with mobile applications, dashboards, and basic understanding of retail systems capabilities

Qualifications

To be considered for this role, you'll need:

• 18+ months of retail experience, including 6+ months of supervisory experience
• Strong leadership and communication skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong analytical and problem-solving skills
• Ability to lift 50 lbs and work in a standing position for long periods

Physical Requirements/Working Conditions

This role requires:

• Ability to lift 50 lbs
• Standing/walking 6-8 hours in an 8-hour workday
• Hand use: Single grasping, fine manipulation, pushing, and pulling
• Work requires the following motions: bending, twisting, squatting, and reaching
• Exposure to FDA-approved cleaning chemicals
• Exposure to temperatures 90 degrees Fahrenheit
• Ability to work in a wet and cold environment
• Ability to work a flexible schedule, including nights, weekends, and holidays as needed
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery

Compensation and Benefits

arenaflex offers a competitive hourly wage range of $20.05-$35.00, commensurate with experience. We also offer a comprehensive benefits package, including:

• Health insurance
• Retirement plan benefits
• Eligibility for a store discount
• Paid time off
• Access to other benefit programs

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds and perspectives.

How to Apply

If you're passionate about delivering exceptional customer service, driving safety and quality, and leading high-performing teams, we want to hear from you. Apply now to join our team and become a part of our mission to nourish people and the planet. Learn more about our benefits Apply now Apply for this job