Experienced Full Stack Customer Lending Representative – Phone Sales (Fully Remote)
Are you a highly motivated and results-driven individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy the challenge of meeting sales targets? If so, we invite you to join arenaflex as a Customer Lending Representative, where you'll play a critical role in helping our customers achieve their homeownership goals.
About arenaflex
arenaflex is a digital commerce company revolutionizing the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. As the nation's second-largest non-bank retail mortgage lender, we're committed to serving our customers throughout the home ownership journey. With a strong focus on innovation, customer satisfaction, and community involvement, we're shaping the future of mortgage lending.
Job Summary
As a Customer Lending Representative at arenaflex, you'll be the first point of contact for our customers who are searching for the best product that fits their needs. You'll work in a dynamic, fully remote environment, handling high volumes of phone calls, and collaborating with our Loan Officers to provide exceptional customer service and drive sales growth.
Responsibilities
* Handle 200-300 calls per day on an outbound dialer, providing excellent customer service and building rapport quickly with prospective customers.
- Verify information submitted by the consumer through an online inquiry and identify their goals and objectives.
- Send quality lead transfers to our Loan Officers who are licensed and able to continue the conversation.
- Collaborate with our sales team to meet sales targets and drive business growth.
- Stay up-to-date with industry trends, products, and services to provide accurate information to customers.
- Participate in ongoing training and development programs to enhance your skills and knowledge.
Requirements
* 2+ years of outbound Call Center Experience, with a proven track record of meeting sales targets and delivering exceptional customer service.
- 2+ years of Customer Service and/or Sales Experience, with a strong understanding of the mortgage industry and its products.
- Ability to handle high volume phone calls and various rebuttals, with excellent verbal, written, and interpersonal communication skills.
- Proficient computer and data entry skills, with experience using CRM software and other sales tools.
- High School Degree or equivalent required; Bachelor's degree preferred.
- Bilingual skills a plus, but not required.
Why Join arenaflex?
* Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
- Work with other passionate, purposeful, and customer-centric people who share your values.
- Extensive internal growth and professional development opportunities, including tuition reimbursement.
- Comprehensive benefits package, including Medical/Dental/Vision, and a generous paid time off policy.
- Wellness program to support both mental and physical health.
- Opportunities to participate in local, regional, and national philanthropic efforts that make a positive impact in our communities.
Total Compensation Package
Our base pay is just one part of our total compensation package for Customer Lending Representatives. The base hourly rate for this role is $17/hour, with a monthly bonus incentive to reward your hard work and dedication.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and values diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
How to Apply
If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
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