Experienced Customer Acquisition Manager – Senior Living Community Partnerships
At arenaflex, we're dedicated to empowering caregivers and their senior loved ones by providing personalized solutions for senior care. As a leading online resource, we connect families with expert advisors who offer insight-driven guidance. Our mission is to enable caregivers to make informed decisions about senior care, and we're seeking a talented Customer Acquisition Manager to join our team.
About arenaflex
arenaflex is the nation's largest senior care advisory service, helping hundreds of thousands of families every year navigate the complexities of finding the right senior care solution. Our employees are deeply committed to our mission and live our company values every day:
- Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.
- Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
- Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.
- Win The Right Way: We see organizational integrity as the foundation for how we operate.
- Embrace Change: We innovate and constantly evolve.
Job Description
As a Customer Acquisition Manager at arenaflex, you'll play a critical role in growing our network of senior living community partners. This business development role is focused on identifying, engaging, and signing new community partners that meet arenaflex's high standards of care and regulatory requirements.
Key Responsibilities
• Develop and execute a strategic sales plan to expand arenaflex's network of qualified senior living communities
- Identify, prospect, and engage executive decision makers through targeted outreach and relationship-building
- Deliver compelling pitches that communicate arenaflex's value proposition, services, and partnership model
- Sign highly qualified communities that align with our customer needs and compliance standards
- Meet and exceed Objectives and Key Results (OKRs) including outreach and new partner signings
- Collaborate with Onboarding Specialists to ensure a smooth handoff and strong partner experience
- Maintain accurate records and notes in CRM tool (Salesforce), and prepare weekly performance reports
- Travel as needed for field meetings and industry events
Qualifications
• 3+ years of sales or business development experience, ideally in the senior living, healthcare, or housing industries
- Strong relationship-building skills with a genuine enthusiasm for engaging new partners
- Excellent written and verbal communication skills, with confidence speaking to executives and owners
- Highly organized with the ability to manage multiple priorities and deadlines
- Self-motivated, results-driven, and comfortable working in a fast-paced, metrics-oriented environment
- Proficiency in CRM systems (Salesforce) and common business tools (Microsoft Office, Google Workspace, DocuSign)
- Ability to interpret and communicate regulatory and compliance standards
- A proactive, solutions-oriented mindset and the ability to work independently with sound judgment
Skills and Competencies
• Strong business acumen and understanding of the senior living industry
- Excellent communication, negotiation, and interpersonal skills
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Proficiency in CRM systems and common business tools
- Ability to interpret and communicate regulatory and compliance standards
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Acquisition Manager, you'll have the opportunity to:
- Develop and execute a strategic sales plan to expand arenaflex's network of qualified senior living communities
- Collaborate with cross-functional teams to drive business growth and improve customer satisfaction
- Participate in ongoing training and development programs to enhance your skills and knowledge
- Contribute to the development of arenaflex's business strategy and growth initiatives
Work Environment and Company Culture
arenaflex is a dynamic and fast-paced work environment that values innovation, collaboration, and customer satisfaction. Our company culture is built on a foundation of:
- Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.
- Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
- Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.
- Win The Right Way: We see organizational integrity as the foundation for how we operate.
- Embrace Change: We innovate and constantly evolve.
Compensation and Benefits
arenaflex offers a competitive compensation package, including:
- Base Rate: $37.79- $39.22 per hour
- Bonus: $22,500
401(k) plus match
•
Dental insurance
•
Health insurance
•
Vision Insurance
•
Paid Time Off
How to Apply
If you're a motivated and results-driven professional with a passion for senior living and business development, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. Apply Job! Apply to this Job Apply for this job