Experienced Customer Success Manager: Medical Devices – Driving Business Value and Revenue Growth at arenaflex

At arenaflex, we're revolutionizing the way complex products are created, manufactured, and used across industries. Our cutting-edge platform offers unprecedented visibility into products, along with AI-driven tools that highlight problems and generate quantitative data. We're seeking an experienced Customer Success Manager (CSM) with deep knowledge of the medical devices manufacturing space to drive customer outcomes and revenue growth for our industry-changing products.

About arenaflex:

arenaflex was founded in 2019 to upgrade manufacturing. Our team of engineers, with deep experience across the product development cycle, became frustrated by the cost and complexity of modern manufacturing. So, we decided to upgrade it. By offering unparalleled visibility into products and AI-driven tools, we promise to revolutionize the way complex products are created, manufactured, and used across industries. We started with industrial CT scanning, which for us was the most valuable but underutilized tool in the manufacturing toolbox, enabling us to rapidly inspect essential components non-destructively. We rebuilt the whole system, from X-ray capture to computer vision analysis, to web-based collaboration, to the entire business model, making the most advanced manufacturing tech more accessible to every industry.

About the Role:

As a Customer Success Manager at arenaflex, you'll own the complete customer lifecycle from post-sale onboarding through renewals and expansion. You'll serve as the advisor and trusted partner for stakeholders, helping build advocacy within their accounts, and ensuring customers achieve business value from our products. Working at the intersection of advanced industrial technology and customer strategy, you'll lead business reviews, develop and execute on mutual customer success plans, and drive net revenue retention through strategic account growth.

Key Responsibilities:

* Serve as the primary point of contact and trusted advisor for your customer accounts, coordinating cross-functional collaboration across the company with Solutions Engineering, Sales, Marketing, Product, and Finance

• Identify, track, and quantify business impact, demonstrating ROI of arenaflex's products and services
• Proactively manage renewals processes and mitigate churn risk
• Identify upsell, cross-sell, and new use case opportunities within your portfolio of accounts to drive expansion
• Build strong customer relationships through mutually valuable touchpoints such as business reviews, success/goal planning, product roadmap reviews, and adoption check-ins
• Help build and improve a scalable customer success function, including data-driven decision making, and standard processes and playbooks

What You'll Need:

* Engineering B.S. degree or equivalent technical experience

• 6+ years of client-facing experience, such as in account management, consulting, or program management and/or working in an industrials sector such as tooling, equipment, discrete manufacturing, and/or automotive or aerospace and defense
• You understand the typical business models, manufacturing processes, and quality control approaches in medical device product development, clinical trials, and manufacturing
• Excellent verbal and written communication that flexes to be effective across levels of an organization
• Ability to independently create and deliver executive-level presentations
• Familiarity with manufacturing processes
• Extremely organized and ready to dive head-first into a rapidly scaling startup environment

Additional Information:

arenaflex offers competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, company-wide events, and more! We're committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be. If you're excited about our technology, the opportunity, and are eager to learn more, we'd love to hear from you! In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information, or veteran status. Reach out if you want to be a part of what we're building.

How to Apply:

If you're passionate about driving business value and revenue growth in the medical devices manufacturing space, we encourage you to apply for this exciting opportunity. Don't let your skills hold you back – if you're excited about our technology and eager to learn more, we'd love to hear from you! Apply now and join our team at arenaflex! Apply for this job