Experienced Customer Operations Engineer – Space Mission Deployment and Customer Experience
At arenaflex, we're on a mission to revolutionize the space industry by providing a fast and simple path to orbit for organizations that require access to space. As a Customer Operations Engineer, you'll play a vital role in ensuring exceptional customer experiences throughout our mission deployments, leveraging your deep technical knowledge to address customer objectives and serve as the primary contact for on-orbit mission execution.
About arenaflex
arenaflex builds "shareable" satellites, providing a fast and simple path to orbit for organizations that require access to space. Powered by our hardware and software products, we operate satellites, fly customer payloads onboard, and handle entire missions from end to end – significantly reducing the lead-time and risk of a traditional space mission. Our standard interface enables us to fly multiple customer payloads on the same satellite, with capabilities such as earth imagery, weather and climate/science data collection, IoT connectivity, in-orbit demonstrations, and national security missions.
Our Culture
At arenaflex, we value kind, supportive, and team-oriented collaborators. We believe that diversity and community are the foundation of an open culture. We are committed to hiring the best people regardless of background and make their time at arenaflex the most fulfilling period of their career. With 6 satellites on-orbit and a wave of exciting missions launching soon, we are scaling up quickly across our offices in San Francisco, CA | Golden, CO | and Toulouse, France.
Job Summary
As a Customer Operations Engineer, you'll work closely with customers and internal stakeholders to develop and deploy missions within our framework, refining our Cockpit's functionality through automation and feedback interpretation to align with evolving user needs. You'll excel in software development, testing, space operations, and solutions engineering, driven by a commitment to delivering outstanding customer satisfaction.
Key Responsibilities
* Serve as arenaflex's frontline interface with customers, helping them use our tools effectively for mission planning and payload operations
- Work with customers and internal stakeholders to identify the lowest friction solutions to customer needs
- Improve Cockpit functionality as a developer through implementation improvements and automation
- Help translate feedback from customers into our feature roadmap
Must-Haves
* Minimum 3 years experience in a space company or organization, with exposure to satellite operations and/or assembly, integration, and test
- Exposure to both ground software and flight software (note: you will not be expected to write flight software)
- Experience writing software scripts in Python
- Exposure to Docker containers as well as general DevOps exposure
- Preferred: Experience with GNC / Orbits
- Nice to haves: GraphQL, UI Design
Nice to Haves
* Exposure to Docker containers as well as general DevOps exposure
- GraphQL, UI Design
- Experience operating systems at scale
Some of Our Awesome Benefits
* Equity, we want you to have an active role in our success
- Up to 35 days of Paid Time Off (vacations & RTT) and flexible working hours, we want you to be at your best
- Health and life insurance, we care about your health
- Lunch Vouchers, because let’s be honest, we love food! (we even have a slack channel about it #loft-gourmand)
- Cross-office travel opportunities between San Francisco, Colorado, and Toulouse to learn from our differences
- Company and team off-sites and many other events to work & celebrate together
- Relocation assistance to Toulouse when applicable
Career Growth Opportunities and Learning Benefits
At arenaflex, we believe in investing in our employees' growth and development. As a Customer Operations Engineer, you'll have the opportunity to work on complex projects, collaborate with cross-functional teams, and develop your skills in software development, testing, space operations, and solutions engineering. You'll also have access to training and development programs, mentorship opportunities, and a supportive team environment that encourages learning and growth.
Work Environment and Company Culture Highlights
Our offices in San Francisco, CA | Golden, CO | and Toulouse, France offer a dynamic and collaborative work environment that fosters creativity, innovation, and teamwork. You'll have the opportunity to work with a diverse group of talented individuals who share a passion for space exploration and customer satisfaction. Our company culture values diversity, inclusion, and community, and we're committed to creating a workplace that's welcoming and supportive of all employees.
Compensation, Perks, and Benefits
arenaflex offers a competitive salary and benefits package, including equity, paid time off, health and life insurance, and lunch vouchers. We also offer relocation assistance to Toulouse when applicable, and cross-office travel opportunities to learn from our differences.
How to Apply
If you're a motivated and experienced professional with a passion for space exploration and customer satisfaction, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!
Additional Information
Research shows that while men apply to jobs where they meet an average of 60% of the criteria, women and other marginalized people tend to only apply when they meet 100% of the qualifications. At arenaflex, we value respectful debate and people who aren’t afraid to challenge assumptions. We strongly encourage you to apply, even if you don’t check all the boxes. We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace that's inclusive and supportive of all employees, and we believe that diversity and community are the foundation of an open culture. Apply now to join our team and be a part of arenaflex's mission to revolutionize the space industry! Apply for this job