Experienced Customer Success Manager: Consumer Packaged Goods (CPG) at arenaflex
At arenaflex, we're revolutionizing the way complex products are created, manufactured, and used across industries. Our cutting-edge platform offers unprecedented visibility into products, along with AI-driven tools that highlight problems and generate quantitative data. We're on a mission to upgrade manufacturing, and we need an exceptional Customer Success Manager to drive customer outcomes and revenue growth for our industry-changing products.
About arenaflex
arenaflex was founded in 2019 with a vision to upgrade manufacturing. Our team of experienced engineers became frustrated by the cost and complexity of modern manufacturing and decided to take action. We're building a platform that gives engineers the greatest possible insight into their products, enabling them to make million-dollar decisions with confidence. Our platform is designed for upgrades, with a focus on greater intelligence, autonomy, and speed. Headquartered in Cambridge, MA, and with an office in San Francisco, CA, arenaflex is a rapidly scaling startup that's changing the game in advanced industrial technology. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills, because we believe that diversity is the key to creating exceptional work.
About the Role
As an Experienced Customer Success Manager at arenaflex, you'll be responsible for driving customer outcomes and revenue growth for our industry-changing products. You'll own the complete customer lifecycle from post-sale onboarding through renewals and expansion, serving as the advisor and trusted partner for stakeholders. You'll help build advocacy within accounts, ensure customers achieve business value from our products, and drive net revenue retention through strategic account growth.
Key Responsibilities
* Serve as the primary point of contact and trusted advisor for your customer accounts, coordinating cross-functional collaboration across the company with Solutions Engineering, Sales, Marketing, Product, and Finance
- Identify, track, and quantify business impact, demonstrating ROI of arenaflex's products and services
- Proactively manage renewals processes and mitigate churn risk
- Identify upsell, cross-sell, and new use case opportunities within your portfolio of accounts to drive expansion
- Build strong customer relationships through mutually valuable touchpoints such as business reviews, success/goal planning, product roadmap reviews, and adoption check-ins
- Help build and improve a scalable customer success function, including data-driven decision making, and standard processes and playbooks
What You'll Need
* Engineering B.S. degree or equivalent technical experience
- 6+ years of client-facing experience, such as in account management, consulting, or program management and/or working in CPG, including packaging, or with plastics and comparable products and processes
- Understanding of the CPG industry's typical business models, manufacturing processes, and supplier dynamics
- Excellent verbal and written communication that flexes to be effective across levels of an organization
- Ability to independently create and deliver executive-level presentations
- Expertise in manufacturing processes
- Extremely organized and ready to dive head-first into a rapidly scaling startup environment
Bonus Points
* MBA or equivalent business experience
- Quality Control or Quality Assurance experience
Additional Information
arenaflex offers competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, company-wide events, and more! We're committed to building a team that represents a variety of backgrounds, perspectives, and skills, because we believe that diversity is the key to creating exceptional work. If you're excited about our technology, the opportunity, and are eager to learn more, we'd love to hear from you! We encourage you to apply even if you don't meet every single requirement listed. In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information, or veteran status. Reach out if you want to be a part of what we're building.
How to Apply
If you're ready to join a rapidly scaling startup that's changing the game in advanced industrial technology, apply now! We can't wait to hear from you. Apply to this Job Apply for this job