Experienced Branch Customer Service & Sales Representative – Greensboro, NC
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Branch Customer Service & Sales Representative to join our team in Greensboro, NC. As a key member of our branch team, you will be responsible for providing top-notch customer service, promoting arenaflex products and services, and driving revenue growth.
About arenaflex
arenaflex is a leading provider of membership, travel, insurance, and financial services to millions of members and customers across the country. With a rich history spanning over 100 years, we have built a reputation for excellence, innovation, and customer satisfaction. Our team is dedicated to helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
A Day in the Life of a Branch Customer Service Representative
As a Branch Customer Service Representative, you will be the face of our branch, greeting customers, and providing peace of mind by servicing their needs. Your responsibilities will include:
- Providing sales and support services to members, including greeting, servicing, and selling membership, travel products, and banking products
- Generating leads, updating members on travel and insurance specials, and providing travel information
- Responding to customer inquiries and referring to senior staff or agent when appropriate
- Providing cashiering services to members, including taking and processing payments for insurance policies, travel, and sale of tickets, and travel money products
- Receiving and resolving member/customer complaints and seeking assistance from management in complaint resolution when appropriate
- Providing administrative support to the travel and/or insurance sales staff during peak periods
- Conducting outbound promotional calls for insurance and/or travel products
- Other duties as assigned
Why Choose a Career with arenaflex?
* Competitive hourly wage of $13.67-$21.26 with additional incentives and an annual bonus potential based on performance
- Excellent and comprehensive benefits package, including medical, dental, and vision benefits, 401k match, paid parental leave and adoption assistance, paid time off, company-paid holidays, CEO days, and floating holidays
- Paid volunteer day annually, tuition assistance program, professional certification reimbursement program, and other professional development opportunities
- AAA Membership, discounts, perks, and rewards, and much more
We Are Looking for Candidates Who
* Possess a high school diploma or equivalent
- Have working experience in a customer-focused environment
- Provide customer-focused service and timely solutions to problems
- Are proficient in Microsoft Office applications
- Take personal responsibility in seeking solutions to problems
- Can multi-task and prioritize tasks to ensure meeting office customer service goals
- Possess passion and enthusiasm for working with people
- Have basic mathematical calculations to accurately perform monetary transactions
- Can communicate effectively (verbal and written) with others in a work environment
- Work effectively in a team environment
- Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person), and maintenance of workstation and office facility
- Can work under pressure in a high-volume, fast-paced customer service environment
- Are willing to work irregular hours, including holidays and weekends (may include community events)
Work Environment
This is an in-office position, and employees will service arenaflex members in-person and be based on-site in an arenaflex branch facility.
Join Our Team!
If you have the skills and passion we're looking for, please submit your application today. We offer a fantastic opportunity to grow your career and become part of a dynamic team that is dedicated to delivering exceptional customer experiences.
Apply Now!
Apply To This Job
About arenaflex
arenaflex is a leading provider of membership, travel, insurance, and financial services to millions of members and customers across the country. With a rich history spanning over 100 years, we have built a reputation for excellence, innovation, and customer satisfaction. Our team is dedicated to helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
Our Values
* Customer satisfaction: We are committed to delivering exceptional customer experiences that exceed our members' expectations.
- Innovation: We are constantly looking for new and innovative ways to improve our products and services.
- Teamwork: We believe that our team is the key to our success, and we work together to achieve our goals.
- Integrity: We operate with integrity, honesty, and transparency in all our interactions with our members and each other.
Our Benefits
* Competitive hourly wage of $13.67-$21.26 with additional incentives and an annual bonus potential based on performance
- Excellent and comprehensive benefits package, including medical, dental, and vision benefits, 401k match, paid parental leave and adoption assistance, paid time off, company-paid holidays, CEO days, and floating holidays
- Paid volunteer day annually, tuition assistance program, professional certification reimbursement program, and other professional development opportunities
- AAA Membership, discounts, perks, and rewards, and much more
Our Culture
* We are a dynamic and fast-paced team that is dedicated to delivering exceptional customer experiences.
- We believe in teamwork and collaboration to achieve our goals.
- We operate with integrity, honesty, and transparency in all our interactions with our members and each other.
- We are committed to innovation and continuous improvement to stay ahead of the curve.
Join Our Team!
If you have the skills and passion we're looking for, please submit your application today. We offer a fantastic opportunity to grow your career and become part of a dynamic team that is dedicated to delivering exceptional customer experiences.
Apply Now!
Apply To This Job Apply for this job