Experienced Full Stack Customer Service Representative – FNOL Customer Service Expert at arenaflex
Job Summary:
Join arenaflex, a leading provider of subrogation services, as a skilled Full Stack Customer Service Representative. As an FNOL (First Notice of Loss) Customer Service Expert, you will play a vital role in delivering exceptional customer service to our clients and their customers. If you're passionate about providing top-notch support, working in a dynamic environment, and growing your career, we want to hear from you!
About arenaflex:
arenaflex is a company that specializes in subrogation services, helping our clients recover payments on damage claims. We're committed to providing excellent customer service to both our customers and the parties involved in a claim. Our Core Four principles – Process, Results, Culture, and Experience – drive our business and enable our success.
Our Culture:
We're a team that values efficiency, effective processes, and a casual, comfortable atmosphere. We believe in a healthy work-life balance and prioritize giving back to the community through volunteer events. Our company events bring us together, and we celebrate each other's achievements. Join us and thrive in an environment that supports your growth and well-being.
Key Responsibilities:
As an FNOL Customer Service Expert, you will:
- Provide quality inbound communication services while recording First Notice of Loss (FNOL) claims
- Interact positively with customers, engineers, technicians, and other field operators reporting FNOL
- Communicate effectively while entering data accurately into a customized database
- Report underground damage to locate companies when applicable
- Provide outstanding service to customer representatives
- Analyze photos and map the correct location
- Participate in special projects and contribute to the growth and development of the team
Tiered Support Bonus System:
* Earn bonuses based on total fees generated across CMR during the month
- Level 1: $105
- Level 2: $150
- Level 3: $205
FNOL Incentive Program:
* Earn an additional $10 per day for meeting set standards on talk time, not ready time, and service level
- Incentive paid on the 5th of the following month
What You'll Need:
* 6 months to 1-year previous customer service call center experience
- Ability to type a minimum of 55 wpm, error-free
- Fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches
- Advanced phone and verbal communication skills
- Active listening skills
- Excellent written communication skills
- Excellent reading skills; must be able to read and follow a script
- Ability to analyze and interpret photos to determine damage
- High School Diploma or equivalent
- Experience with Microsoft Teams a plus
Perks and Benefits:
* Paid time off
- PTO accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year
- arenaflex pays $50/month towards your internet service cost
- arenaflex is a 4-year running winner of The Oklahoman Top Workplaces!
- Pre-employment drug screenings and criminal background checks are mandatory
- arenaflex offers a full menu of benefits, including a matched 401k
Why Join arenaflex?
* Work in a dynamic, remote environment with multiple schedules to choose from
- Grow your career in a company that values efficiency, effective processes, and a casual, comfortable atmosphere
- Enjoy a healthy work-life balance and participate in volunteer events
- Earn bonuses and incentives for meeting performance standards
- Join a team that prioritizes giving back to the community and celebrating each other's achievements
Are You the One We're Looking For?
If you believe you have what it takes to excel as an FNOL Customer Service Expert at arenaflex, submit your application without delay. We're eager to hear from talented candidates like you! Apply for this job