Experienced Travel Customer Services Representative - Ski Industry Expert
At arenaflex, we're passionate about delivering exceptional customer experiences in the travel industry, and we're looking for a skilled Travel Customer Services Representative to join our team. As a fully remote role within the UK, you'll have the opportunity to work with a leading travel technology-based ski company that provides a comprehensive self-service platform for bespoke ski trips. If you're a customer service expert with a passion for the travel industry, we want to hear from you.
About arenaflex
arenaflex is a pioneering travel technology company that empowers customers to plan, compare, book, and customize their ski holidays with ease. Our platform offers real-time prices and availability for millions of ski trip combinations, including accommodations, flights, transfers, ski passes, ski gear, and ski lessons. With a focus on delivering exceptional customer experiences, we're committed to building long-term relationships with our customers and partners.
Role Overview
As a Travel Customer Services Representative, you'll be the main point of contact for our customers throughout their journey, from pre-booking advice to post-booking support and beyond. You'll take ownership of clients' onboarding, professional services, and consulting to ensure a unique customer experience. With a rotating shift work schedule, including weekends and evenings, you'll have the flexibility to work from anywhere within the UK.
Key Responsibilities
* Take ownership of clients' onboarding, professional services, and consulting to ensure a unique customer experience
- Serve as the main point of contact for our customers throughout their journey
- Provide pre-booking advice on where and how to book a ski trip
- Offer post-booking support according to customers' needs
- Support during the trip to give a great customer experience
- Liaise between customers and suppliers for requests, complaints, and updates
Experience Required
* Previous customer service experience gained within the travel industry is essential
- Experience working with support and CRM systems is preferred
- In-Resort team experience is a plus
- Excellent written and verbal communication skills are a must
- Strong technical skills and self-learning ability to understand multi-platform systems are required
- Ski experience is not essential but an advantage
Salary and Benefits
* Base salary of £29,000
- Fully remote work arrangement
- 22 days annual leave
- Pension scheme
- Opportunities for career growth and professional development
Why Join arenaflex?
* Work with a leading travel technology-based ski company that's passionate about delivering exceptional customer experiences
- Join a dynamic team of customer service experts who are dedicated to making a difference in the travel industry
- Enjoy a fully remote work arrangement with a rotating shift schedule, including weekends and evenings
- Take advantage of opportunities for career growth and professional development
- Enjoy a comprehensive benefits package, including a pension scheme and annual leave
How to Apply
If you're a customer service expert with a passion for the travel industry, we want to hear from you. Please email your CV and a cover letter to [insert email address]. A member of our team will be in contact to discuss your application.
Don't Miss Out on This Exciting Opportunity!
Join arenaflex today and start your journey as a Travel Customer Services Representative. We're looking forward to hearing from you and exploring how you can contribute to our team's success. Apply now and take the first step towards a rewarding career in the travel industry! Apply To This Job Apply for this job