Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience in arenaflex Retail Pharmacy

At arenaflex, we are committed to providing exceptional patient care and delivering a distinctive and delightful customer experience in our retail pharmacies. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in achieving this goal by providing courteous, friendly, and efficient service to our customers and patients. If you are passionate about delivering outstanding customer service and have a strong desire to work in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity.

Job Summary:

We are seeking an experienced and customer-focused Pharmacy Customer Service Associate to join our team at arenaflex. As a key member of our pharmacy team, you will be responsible for delivering exceptional patient care, providing accurate and efficient prescription services, and promoting a positive customer experience. You will work closely with our pharmacists and other team members to ensure that our patients receive the highest level of care and service.

Key Responsibilities:

* Models and delivers a distinctive and delightful customer experience, engaging customers and patients by greeting them and offering assistance with products and services.

• Registers sales on assigned cash register, provides customers with courteous, friendly, and efficient checkout service, and recommends items for sale to customers.
• Assists the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions.
• Provides customers with accurate and efficient prescription services, including filling prescriptions, verifying medicine, and checking for possible interactions.
• Maintains a clean and well-merchandised store environment, including counters and shelves, and performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager.
• Reports prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
• Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
• Processes manual claims for third-party program prescription services in a timely and efficient manner and performs other clerical duties as assigned by the Pharmacy Manager.
• Assists and supports Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.
• Ensures compliance with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.
• Assists with separation of food items and product placement as specified by policies/procedures.
• Provides customer service in the photo area, including digital passport photo service, poster print, and creative machine, and suggestive sell of promotional photo products.
• Assumes web pick-up responsibilities and assists with exterior and interior maintenance by ensuring a clean, neat, and orderly store condition and appearance.

Essential Qualifications:

* High school diploma or equivalent required; pharmacy technician certification (PTCB) or state required certification/registration preferred.

• Previous experience in a retail pharmacy or customer service environment preferred.
• Strong communication and interpersonal skills, with the ability to work effectively with customers, patients, and team members.
• Ability to work in a fast-paced environment and adapt to changing priorities and situations.
• Basic math skills and accuracy in handling cash and operating a cash register.
• Ability to lift up to 25 pounds and stand for long periods of time.

Preferred Qualifications:

* Previous experience in a retail pharmacy or customer service environment with a strong focus on patient care and customer service.

• PTCB certification or state required certification/registration.
• Basic computer skills and knowledge of pharmacy systems.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Skills and Competencies:

* Strong communication and interpersonal skills, with the ability to work effectively with customers, patients, and team members.

• Ability to work in a fast-paced environment and adapt to changing priorities and situations.
• Basic math skills and accuracy in handling cash and operating a cash register.
• Ability to lift up to 25 pounds and stand for long periods of time.
• Basic computer skills and knowledge of pharmacy systems.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a comprehensive training program for pharmacy technicians, including PTCB certification and continuing education credits.

• Opportunities for career advancement and professional growth in a dynamic and fast-paced environment.
• Collaborative and supportive work environment with a focus on teamwork and patient care.
• Competitive compensation and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Work Environment and Company Culture:

* arenaflex is a dynamic and fast-paced retail pharmacy environment with a focus on patient care and customer service.

• Collaborative and supportive work environment with a focus on teamwork and patient care.
• Opportunities for career advancement and professional growth in a rapidly evolving industry.
• arenaflex is committed to providing a safe and inclusive work environment for all employees.

Compensation, Perks, and Benefits:

* Competitive compensation package, including hourly wage and benefits.

• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
• Opportunities for career advancement and professional growth in a dynamic and fast-paced environment.
• Collaborative and supportive work environment with a focus on teamwork and patient care.

How to Apply:

If you are passionate about delivering exceptional patient care and have a strong desire to work in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees.

Note:

arenaflex is a leading retail pharmacy chain with a commitment to providing exceptional patient care and delivering a distinctive and delightful customer experience. Our team members are passionate about delivering outstanding customer service and are dedicated to making a positive impact in our communities. If you are passionate about delivering exceptional patient care and have a strong desire to work in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity. Apply for this job