Experienced Customer Delivery Architect – Northern California Region

About arenaflex

arenaflex is a leading technology company that empowers an inclusive future for all by powering the internet. Our passion is connection, and we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. As a Customer Delivery Architect at arenaflex, you will be part of a dynamic team that combines the power of Cisco Analytics and Knowledge with outstanding technical expertise and consulting to drive value, innovation, and adoption in our customers' networks.

Meet the Team

Our Customer Delivery Architects are a vital part of the Customer Experience (CX) team, supporting our customers in the SLED sector. We work closely with arenaflex Engineering to advocate for innovation for our customers and as a liaison, share what is coming with our customers to help them be the groundbreakers of technology. Our team is dedicated to delivering a consistent outstanding customer experience, ensuring that arenaflex fully integrates the expectations of our SLED customers.

Your Impact

As a Customer Delivery Architect, you will play a pivotal role in ensuring that arenaflex delivers a consistent outstanding customer experience. In this customer-facing role, you will work with key partners throughout customer organizations, from technical staff to CXO level, building strong working relationships as a trusted advisor. You will stay informed about customer challenges and remain up-to-date on arenaflex's solutions and service offerings that can be proposed to address and resolve these challenges.

Key Responsibilities:

* Work closely with customers to understand their technical roadmaps and identify opportunities for arenaflex solutions

• Develop and maintain strong relationships with key partners throughout customer organizations
• Stay informed about customer challenges and remain up-to-date on arenaflex's solutions and service offerings
• Collaborate with arenaflex Engineering to advocate for innovation for our customers
• Provide high-level crisis management through anticipation of issues, problems, or events and actively resolving them with the Customer and Partners
• Lead or guide teams made up of arenaflex, Customer, and Partner members in the analysis and resolution of technical network problems
• Deliver Cisco standard methodologies within our client's infrastructure

Essential Qualifications:

* 10 years of relevant experience in customer roles, within technical delivery, IT, or pre-sales product engineering

• BS in Computer Science, Electrical Engineering, or equivalent experience
• CCIE in Security, Collaboration, and/or Route Switch

Preferred Qualifications:

* Experience delivering Cisco standard methodologies within our client's infrastructure

• Ability to lead or guide teams made up of arenaflex, Customer, and Partner members in the analysis and resolution of technical network problems
• Ability to provide high-level crisis management through anticipation of issues, problems, or events and actively resolving them with the Customer and Partners
• Good communication, consulting, and consistent engagement skills to build productive collaborations

Skills and Competencies:

* Strong technical expertise in security, collaboration, and/or route switch

• Excellent customer relationship skills
• Ability to build long-term relationships with customers
• Inclusive approach to building innovation and better outcomes for our customers
• Strong problem-solving skills, with a growth mindset
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects

Career Growth Opportunities and Learning Benefits:

* arenaflex is committed to the growth and development of our employees, with opportunities for career advancement and professional growth

• We offer a comprehensive learning and development program, with training and development opportunities to help you achieve your career goals
• arenaflex is a leader in technology, with a strong focus on innovation and R&D

Work Environment and Company Culture:

* arenaflex is a dynamic and inclusive company, with a strong focus on diversity and inclusion

• We offer a collaborative and supportive work environment, with opportunities to work with a diverse range of colleagues and customers
• arenaflex is committed to giving back to the community, with a dedicated paid time off program for volunteering

Compensation, Perks, and Benefits:

* Competitive salary and benefits package

• Comprehensive health insurance program
• 401(k) matching program
• Paid time off for vacation, sick leave, and holidays
• Dedicated paid time off for volunteering
• Opportunities for career advancement and professional growth

How to Apply:

If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you!

Note:

The application window is expected to close on 4/11/2025, but the position may be removed earlier if filled or if a sufficient number of applications are received. arenaflex is an equal opportunity employer, and we welcome applications from all qualified candidates. Apply for this job