Rewritten Job Title:

Experienced Customer Experience Coordinator – Front End Leadership and Team Management Rewritten Job Description:

Join arenaflex as a Customer Experience Coordinator and Help Us Deliver Exceptional Service

At arenaflex, we're passionate about creating an unforgettable shopping experience for our customers. As a Customer Experience Coordinator, you'll play a vital role in promoting a culture of excellence, ensuring our customers receive the best possible service, and fostering a positive and inclusive work environment. If you're a natural people person with a passion for delivering exceptional customer experiences, we want to hear from you!

About arenaflex

arenaflex is a dynamic and innovative retail company that's redefining the way people shop. With a diverse range of brands and products, we're committed to providing our customers with an unparalleled shopping experience. Our team is dedicated to creating a culture of inclusivity, respect, and empathy, where everyone feels valued and empowered to succeed.

Key Responsibilities:

As a Customer Experience Coordinator, you'll be responsible for:

• Creating a positive internal and external customer experience by promoting a culture of honesty and integrity, maintaining confidentiality, and ensuring a clean and organized store environment.
• Leading by example by engaging and interacting with all customers, and modeling outstanding customer service.
• Taking an active role in training and mentoring Associates on front-end principles, including personalizing the customer experience and promoting loyalty programs.
• Assigning registers, supporting and responding to POS coverage needs, and coordinating breaks for all Associates.
• Addressing customer concerns and issues promptly, ensuring a positive customer experience.
• Ensuring Associates execute tasks and activities according to store plan, prioritizing as needed.
• Communicating accurately and effectively with management and Associates when setting and addressing priorities, providing progress updates.
• Providing and accepting recognition and constructive feedback.
• Partnering with Management on Associate training needs to increase effectiveness.
• Ensuring adherence to all labor laws, policies, and procedures.
• Promoting credit and loyalty programs.
• Supporting and participating in store shrink reduction goals and programs.
• Promoting safety awareness and maintaining a safe environment.

Who We're Looking For:

We're seeking a motivated and experienced individual who:

• Is available to work a flexible schedule, including nights and weekends.
• Has a strong understanding of merchandising techniques.
• Is capable of multi-tasking.
• Has strong communication and organizational skills with attention to detail.
• Can respond appropriately to changes in direction or unexpected situations.
• Is a team player, working effectively with peers and supervisors.
• Can train others.

Requirements:

* 1 year of retail experience * 6 months of leadership experience * Ability to work in a fast-paced environment * Strong communication and interpersonal skills * Ability to lift up to 25 pounds

Benefits:

As a valued member of our team, you'll enjoy a range of benefits, including:

• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses
• 401(k) match
• Medical/dental/vision
• HSA
• Health care FSA
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance

Compensation:

The starting pay range for this position is $14.00 to $14.50 per hour, with actual starting pay determined by relevant skills, qualifications, and experience.

Why Join arenaflex?

At arenaflex, we're committed to creating a culture of inclusivity, respect, and empathy. We believe that everyone deserves to feel valued and empowered to succeed. As a member of our team, you'll have the opportunity to:

• Work in a dynamic and innovative retail environment
• Develop your skills and knowledge in a supportive and collaborative team
• Enjoy a range of benefits and perks
• Make a positive impact on our customers and community

How to Apply:

If you're a motivated and experienced individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Please submit your application through our website or by contacting our HR department directly. We can't wait to hear from you and explore how you can join our team! Apply for this job