Experienced Customer Success Associate (FT Contractor, Remote) – Join arenaflex in Revolutionizing Student Loan Repayment
At arenaflex, we're on a mission to empower 45 million Americans burdened by student debt to save money through smart, algorithm-based recommendations. Our innovative approach combines policy expertise and cutting-edge technology to serve student loan borrowers across the country. As a Certified B Corporation, we're committed to helping all borrowers improve their financial health through better repayment strategies. With a strong foundation in public policy, law, consumer finance, and engineering, our founding team has years of experience tackling some of the greatest challenges of our generation. We've recently raised our Series A and are backed by a team of world-class investors, including General Catalyst, NextView, Greycroft, Foundation Capital, Story Ventures, QED Investors, and Flourish Ventures.
Watch our quick video to learn more about how arenaflex's product works
and hear what our borrowers have to say about us!
Your Role:
As a member of our Borrower Success Team, you'll work directly with student loan borrowers to help them navigate arenaflex's tools and enroll in federal forgiveness and repayment programs. With comprehensive training and hands-on experience, you'll quickly become an expert in the student loan landscape and serve as the first point of contact for our users. This posting is for a remote, full-time, contractor role for up to 5 months, with the possibility of extension or permanent hiring in NYC based on performance and company needs.
Key Responsibilities:
* Understand arenaflex's product offerings and how they address borrowers' needs
- Engage with borrowers via email and live chat, providing empathetic and clear communication
- Review and submit applications for federal loan programs, ensuring accuracy and efficiency
- Proactively suggest and implement ideas and automations that can help scale the team, driving growth and innovation
- Bring user feedback to life with the product, design, and engineering teams to create new features and offerings
- Collaborate with the Borrower Success Team to achieve team and company growth goals in line with our social mission
Reporting Structure:
This position will report to the Head of Borrower Success, who will provide guidance, support, and feedback to ensure your success in this role.
Recommended Experience:
We're seeking teammates with at least one year of relevant work experience. Experience with start-ups, finance (including financial aid or fintech), government programs, or customer support is a plus. We're excited to work with teammates who are passionate about applying their talents in a fast-paced startup environment to tackle a major social issue of our time.
Key Qualities:
During the interview process, we'll be evaluating these key qualities in your experience and potential:
Detail-oriented:
You can understand and communicate complex program requirements; you can capably manage internal systems and processes
Fast learner:
You have demonstrated experience in quickly mastering new skills and knowledge areas
Clear communicator:
You can field questions from borrowers with empathy, tact, and clarity
Excellent teammate:
You collaborate with and support your teammates; you clearly communicate capacity and expectations
Our Values:
We're proud to be a mission-driven company with an inclusive culture. Our greatest asset is the set of values our team strives to embody every day: empathy, diversity, growth, determination, humility, and fun. Read more about what these mean to us at [www.arenaflex.org/careers](http://www.arenaflex.org/careers).
Why Join arenaflex?
* Work with a talented team of innovators who are passionate about making a difference in the lives of student loan borrowers
- Contribute to a mission-driven organization that's committed to helping all borrowers improve their financial health
- Develop your skills and expertise in a fast-paced startup environment
- Enjoy a competitive compensation package, including benefits and perks
- Collaborate with a diverse and inclusive team that values empathy, diversity, growth, determination, humility, and fun
Ready to Join the arenaflex Team?
We're excited to hear from you! Apply now to become a part of our Borrower Success Team and help us revolutionize student loan repayment. Apply Job! Apply for this job