Experienced Customer Support Representative – Veterinary Assistance Team
At arenaflex, we're on a mission to revolutionize the way people interact with our company, and we're looking for talented individuals to join our dynamic Veterinary Assistance team in Louisville, KY. As a key member of our customer support team, you'll play a vital role in delivering exceptional service to our pet-parent clients and colleagues, while also handling prescription approvals for veterinary medication.
Why You'll Love Working at arenaflex
At arenaflex, we prioritize the well-being and safety of our employees, and we're committed to creating a culture that's both inclusive and supportive. Our benefits package is designed to help you thrive in your role and beyond, with perks like:
* Competitive starting wages
* Opportunities for wage increases starting after 3 months of service
* A comfortable, climate-controlled work environment
* A 20% discount program for all your pet needs
* 401(k) with company matching
* Professional development and advancement opportunities
* Paid time off and holidays
* Access to our employee assistance program
* And many more!
What You'll Do
As a Customer Support Representative on our Veterinary Assistance team, you'll be responsible for:
* Connecting directly with veterinary facilities to arrange prescription approvals, resolve client issues, and explain order requests
* Examining and resolving issues to determine suitable solutions for clients and center partners, and following up as needed to resolve issues
* Completing data entry of solutions into arenaflex's healthcare software
* Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders
* Working with empathy, attention to detail, patience, compassion, and thoughtfulness to clients and partners alike
* Being open to learning and growth, with a willingness to share feedback and receive input in a culture of continuous improvement
* Communicating with veterinary facilities via phone (and occasionally other channels) with various topics, primarily using our internal program and systems to explore solutions and record center note accounts
* Expecting a significant portion of the average business day to be spent on outbound veterinary facility/client phone contacts
What You'll Need
To succeed in this role, you'll need:
* Excellent communication skills (written, verbal, and listening)
* The ability to multitask (e.g., chatting on the phone while exploring on the computer and taking notes)
* A strong work ethic, with a willingness to take ownership and be a self-starter
* Proficiency with Microsoft Office
* A high school diploma or equivalent
* The ability to obtain a Pharmacy Technician License from the Kentucky Board of Pharmacy (where applicable)
* Strong decision-making skills
* Demonstrated ability to perform multiple tasks and excel in a fast-paced environment
* Flexibility to adjust to changing business needs and adapt to new situations
* Ability to move to a different schedule and stay at work longer than required, as needed by the specialty unit
* Demonstrated ability to maintain confidentiality and protect sensitive information
* Ability to pass a background check
* A strong commitment to punctuality and attendance
Join Our Team
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our dynamic Veterinary Assistance team at arenaflex and take the first step towards a rewarding career in customer support.
How to Apply
To apply for this exciting opportunity, please visit our website and submit your application. We can't wait to hear from you!
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Join Our Team
At arenaflex, we're committed to creating a culture that's both inclusive and supportive. Our benefits package is designed to help you thrive in your role and beyond, with perks like competitive starting wages, opportunities for wage increases, and a comfortable, climate-controlled work environment.
What We Offer
- Competitive starting wages
- Opportunities for wage increases starting after 3 months of service
- A comfortable, climate-controlled work environment
- A 20% discount program for all your pet needs
- 401(k) with company matching
- Professional development and advancement opportunities
- Paid time off and holidays
- Access to our employee assistance program
- And many more!
What You'll Do
As a Customer Support Representative on our Veterinary Assistance team, you'll be responsible for:
- Connecting directly with veterinary facilities to arrange prescription approvals, resolve client issues, and explain order requests
- Examining and resolving issues to determine suitable solutions for clients and center partners, and following up as needed to resolve issues
- Completing data entry of solutions into arenaflex's healthcare software
- Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders
- Working with empathy, attention to detail, patience, compassion, and thoughtfulness to clients and partners alike
- Being open to learning and growth, with a willingness to share feedback and receive input in a culture of continuous improvement
- Communicating with veterinary facilities via phone (and occasionally other channels) with various topics, primarily using our internal program and systems to explore solutions and record center note accounts
- Expecting a significant portion of the average business day to be spent on outbound veterinary facility/client phone contacts
What You'll Need
To succeed in this role, you'll need:
- Excellent communication skills (written, verbal, and listening)
- The ability to multitask (e.g., chatting on the phone while exploring on the computer and taking notes)
- A strong work ethic, with a willingness to take ownership and be a self-starter
- Proficiency with Microsoft Office
- A high school diploma or equivalent
- The ability to obtain a Pharmacy Technician License from the Kentucky Board of Pharmacy (where applicable)
- Strong decision-making skills
- Demonstrated ability to perform multiple tasks and excel in a fast-paced environment
- Flexibility to adjust to changing business needs and adapt to new situations
- Ability to move to a different schedule and stay at work longer than required, as needed by the specialty unit
- Demonstrated ability to maintain confidentiality and protect sensitive information
- Ability to pass a background check
- A strong commitment to punctuality and attendance
Join Our Team
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our dynamic Veterinary Assistance team at arenaflex and take the first step towards a rewarding career in customer support.
How to Apply
To apply for this exciting opportunity, please visit our website and submit your application. We can't wait to hear from you!
Apply Now! ``` Apply for this job