Job Title: Dedicated Mental Health Customer Service Representative – Remote Opportunity to Make a Difference at arenaflex
Job Description:
About arenaflex
At arenaflex, we are a leading personalized medicine company dedicated to being a trusted advisor transforming patient lives worldwide with pioneering molecular diagnostics. Our mission is to discover and commercialize molecular diagnostic tests that determine the risk of developing disease, accurately diagnose disease, assess the risk of disease progression, and guide treatment decisions across six major medical specialties where molecular diagnostics can significantly improve patient care and lower healthcare costs. arenaflex is focused on three strategic imperatives: maintaining leadership in an expanding hereditary cancer market, diversifying its product portfolio through the introduction of new products, and increasing the revenue contribution from international markets.Job Summary
We are seeking a highly skilled and compassionate Mental Health Customer Service Representative to join our team at arenaflex. As a Patient Advocate, you will be the face of our organization for our customers, including clinics, physicians, medical staff, and patients. You will handle a variety of complex inbound and outbound inquiries to assist and empathize with our customers. If you are a team player with excellent interpersonal and communication skills, we encourage you to apply for this exciting opportunity.Responsibilities
As a Mental Health Customer Service Representative at arenaflex, you will be responsible for:- Coordinating testing services for patients by reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing.
- Working with healthcare providers to complete the required documentation and sample submission.
- Confirming insurance eligibility and benefit levels.
- Communicating with patients to explain insurance coverage benefits and test information, including process and turnaround time.
- Being on the phone approximately 60-80% of the time to provide exceptional customer service.
- Independently managing assigned work and meeting production and quality metrics.
- Being the hub across all departments, working with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes.
- Identifying issues and trends and collaborating with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers.
- Participating in the Quality Assurance plan.
- Complying with applicable CLIA and HIPAA regulations.
Qualifications
To be successful in this role, you will need:- A high school diploma or equivalent, with at least 1 year of relevant experience, or an associate or bachelor's degree.
- Fluency in Spanish is preferred/encouraged.
- Excellent interpersonal and communication skills.
- A preference for higher net typing speed applicants.
- Excellent listening, transcribing, and self-review skills.
- PC experience, including familiarity with Excel, Word, Internet, and e-mail.
- The ability to manage several tasks simultaneously, often under pressure.
- Excellent organizational and task management skills and professional judgment.
- A hardworking individual who loves working on a team and supporting others.
Physical Requirements
This role requires:- Sedentary work or exerting up to 10 pounds of force occasionally.
- Stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching.
- The use of equipment and tools necessary to perform essential job functions.