Experienced Customer Care Representative – Cannabis Industry Call Center

At arenaflex, we're not just a company – we're a community that values inclusivity, diversity, and individuality. We believe that every person brings a unique perspective and skillset to the table, and that's what makes us stronger. As a Customer Care Representative at arenaflex, you'll be at the forefront of our customer experience, serving as a brand ambassador and advocate for our patients and customers.

About arenaflex

arenaflex is one of the largest multi-state cannabis companies in the world, operating in three markets: Florida (Surterra Wellness), Massachusetts (NETA), and Texas. We're a company that's constantly pushing the boundaries of innovation and growth, and we're passionate about pioneering a new paradigm of well-being for all people, everywhere. If you're someone who thrives in a fast-paced environment, is passionate about making a difference, and is committed to excellence, then arenaflex is the perfect fit for you.

What You'll Be Doing

As a Customer Care Representative at arenaflex, you'll be responsible for providing exceptional customer service to our patients and customers via phone, email, and chat. You'll be the first point of contact for many of our customers, and your role will be to ensure that every interaction is positive, empathetic, and informative. Some of your key responsibilities will include:

• Responding to and resolving customer questions, requests, and complaints in a timely and professional manner
• Serving as a patient and company advocate, educator, and ensuring patients are serviced promptly with empathy
• Demonstrating good judgment regarding the escalation of issues, which are beyond the scope and control of this position
• Maintaining knowledge of all applicable state and local laws, as well as documentation processes in accordance with the State
• Maintaining an understanding of our cannabis-based therapeutics, and services provided by the Company
• Educating patients on the processes of registration, renewals, lost registration documents, etc.
• Recording specific requests, preferences, and notes concerning patient registration status using appropriate software
• Maintaining awareness of patient input and suggesting changes to improve service or product
• Maintaining patient database through entering new patients, adding, or removing membership, updating changes in information, scheduling appointments, and updating patient registration status
• Maintaining caregiver paperwork in accordance with the State, maintaining tracking in system and communicating changes to physicians

Experience and Skills You'll Bring

To be successful in this role, you'll need to have:

• Age 21 or over
• High School Diploma or equivalent
• Valid Government-Issued Photo ID
• Customer-focused orientation and a true desire to make every customer happy
• 1+ year Retail/Customer Service experience
• Proficient in Microsoft programs, Word, Excel, Outlook
• Ability to work quickly, prioritize tasks and stay calm under pressure
• Comply with arenaflex's current policies and procedures and applicable state and local laws

Preferred Qualifications

* Prior dispensary experience or cannabis knowledge

• Kustomer & Amazon Web Services application knowledge
• 1+ year working in a remote phone center / call center customer care setting / inbound calls

What You'll Get

As a valued member of the arenaflex team, you'll enjoy a range of benefits, including:

• Employee discount
• Consistent, reliable benefits; Full medical/vision/dental, 401k with possibility of a company match, access to company-sponsored well-being programs
• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
• Tuition Reimbursement Programs
• Pet Insurance
• Chance to make a difference; Employee Relief Fund, community volunteerism through our Parallel Cares program

What We're Looking For

We're looking for someone who is:

• Self-motivated; micro-managing isn't fun for anyone
• Willing to roll up their sleeves and get the job done; strategy is important, but so is getting stuff done
• Able to work fast and be flexible; our industry is always changing
• A team player; we collaborate with each other a lot
• Creative problem-solver; sometimes, the "traditional" solution isn't the best one

About Our Culture

At arenaflex, we're united by our vision, mission, and values. Our vision is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids. Our mission is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement. Our values are:

• Integrity
• Collaboration
• Alignment
• Intentionality
• Accountability
• Agility

Why Join arenaflex?

We're an Equal Opportunity Employer, and we're committed to creating a workplace that's inclusive, diverse, and welcoming to all. We believe that every person brings a unique perspective and skillset to the table, and that's what makes us stronger. If you're passionate about making a difference, are committed to excellence, and are looking for a company that shares your values, then arenaflex is the perfect fit for you.

How to Apply

If you're ready to join a dynamic and innovative company that's changing the face of the cannabis industry, then apply now! Visit our website at [www.liveparallel.com](http://www.liveparallel.com) to learn more about our company culture, values, and benefits. Don't miss out on this opportunity to make a difference and be part of a team that's shaping the future of well-being. Apply for this job