Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences in a Dynamic and Innovative Environment
At arenaflex, we're passionate about empowering people to live, work, and play by connecting them to what brings them joy. As a Customer Sales and Service Representative, you'll be at the forefront of delivering exceptional customer experiences, leveraging your superior sales and customer service skills to drive customer satisfaction and loyalty. If you're a true consultative salesperson who thrives in a fast-paced environment, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions that power and empower people's lives. Our V Team is a community of talented individuals who share a passion for driving innovation, creativity, and impact in the world. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Our diversity and inclusion page showcases our commitment to celebrating our employees' differences and promoting a culture of equality and respect.
Your Role
As a Customer Sales and Service Representative, you'll be responsible for delivering an exceptional customer experience to our customers, leveraging your knowledge of arenaflex's products and services to effectively service and retain customers. Your key responsibilities will include:
- Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
- Instilling confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of arenaflex's products and services
- Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience
- Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
- Responding to requests from customers about arenaflex products and services
- Verifying service order accuracy and completeness and making corrections/changes, as needed
- Negotiating the collection of overdue bills
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
- Managing various systems and work tools while engaging on the phone with customers
What We're Looking For
We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should have:
- A related Associate Degree or 2+ years' relevant experience
- Customer Service call center experience
- Previous collections experience
- Experience with selling products and services
- Customer service skills
- Demonstrated ability to communicate with detail and precision
Preferred Qualifications
* Experience working in a fast-paced, dynamic environment
- Proven track record of meeting sales goals and delivering exceptional customer service
- Strong problem-solving and conflict resolution skills
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
What We Offer
As a Customer Sales and Service Representative at arenaflex, you'll enjoy a range of benefits, including:
- Competitive compensation and incentives
- Comprehensive health and wellness benefits
- 401(k) Savings Plan and stock incentive programs
- Paid time off and adoption assistance
- Tuition assistance and professional development opportunities
- A dynamic and inclusive work environment that encourages growth and development
Work Environment
As a remote role, you'll work from home with occasional in-person trainings and meetings. You'll have the flexibility to work in a comfortable and productive environment, while still being part of a dynamic and innovative team.
Equal Employment Opportunity
arenaflex is proud to be an equal opportunity employer, celebrating our employees' differences and promoting a culture of equality and respect. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.
Compensation Range
The compensation range for this position is between $577.00 and $1,775.00 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
Join Our Team
At arenaflex, we're passionate about empowering people to live, work, and play by connecting them to what brings them joy. If you're a true consultative salesperson who thrives in a fast-paced environment, we want to hear from you! Apply now to join our dynamic and innovative team and start delivering exceptional customer experiences today! Apply for this job