Experienced Customer Operations Advisor – Remote Customer Support

At arenaflex, we're revolutionizing the way people interact with their finances. As a forward-thinking digital bank, we're committed to providing world-class support to our customers, empowering them to take control of their money. We're now seeking a talented and empathetic Customer Operations Advisor to join our remote Customer Operations (COps) team.

About arenaflex

arenaflex is a pioneering digital bank that's changing the face of personal finance. Our mission is to make money work for everyone, and we're dedicated to delivering exceptional customer experiences through innovative products and services. With a focus on transparency, fairness, and customer-centricity, we're building a community that's passionate about financial inclusion and empowerment.

The Role

As a Customer Operations Advisor, you'll be the first point of contact for our customers, providing expert support and guidance through various channels, including phone, social media, email, and in-app chat. You'll be the face of arenaflex, representing our brand values and ensuring that every customer interaction is positive, empathetic, and solution-focused.

Key Responsibilities

* Provide exceptional customer support, resolving issues promptly and efficiently, and escalating complex cases to the relevant teams.

• Develop a deep understanding of our customers' needs, preferences, and pain points, using this insight to inform product development and process improvements.
• Collaborate with our Financial Crime team to identify and investigate suspicious activity, ensuring the security and integrity of our customers' accounts.
• Work closely with our external product team to prioritize and escalate customer feedback and feature requests, driving product innovation and improvement.
• Support other members of the COps team, providing guidance, mentoring, and escalation support as needed.
• Participate in training and development programs to expand your knowledge and skills, staying up-to-date with industry trends and best practices.

What We're Looking For

* A UK resident with the right to work in the UK, currently living in the UK.

• A strong passion for delivering exceptional customer experiences, with a focus on empathy, positivity, and problem-solving.
• Excellent written and verbal communication skills, with the ability to explain complex concepts in a clear and concise manner.
• Proficiency in using a laptop (an Apple MacBook will be provided) and a range of digital tools and platforms.
• Strong analytical and problem-solving skills, with the ability to think critically and creatively.
• A friendly, organized, and adaptable approach to work, with a willingness to learn and grow with our team.
• A commitment to diversity, equity, and inclusion, with a passion for creating a welcoming and inclusive environment for all customers and colleagues.

Requirements for Remote Work

* A safe, private, and distraction-free workspace in the UK, with a reliable internet connection (download speed: 10mbps; upload speed: 3mbps).

• A smartphone, which will be used to access our customer support system.

Benefits and Perks

* A competitive salary of £20,500, with a range of benefits and perks, including share options and a comprehensive benefits package.

• A flexible, open-availability contract, allowing you to work remotely and create a schedule that suits your needs.
• Opportunities for career growth and development, with a focus on training, mentorship, and professional development.
• A dynamic and supportive team environment, with a commitment to diversity, equity, and inclusion.
• A comprehensive onboarding program, including 5 days of remote training and development.

Application Process

* Please allow 1-2 hours to complete the application, which includes a series of questions and a CV review.

• We're looking for a high level of attention-to-detail in your written communication, as well as specific, tangible examples that demonstrate your problem-solving skills and customer-centric approach.
• If you're successful, you'll be invited to a remote assessment day, where you'll participate in one-on-one interviews via Google Hangout.
• If all goes well, you'll join our growing team on a mission to make money work for everyone!

Diversity and Inclusion

At arenaflex, we're committed to creating a diverse, inclusive, and equitable environment that reflects the needs and perspectives of our customers. We believe that our team should represent the world we serve, and we're dedicated to attracting and retaining the best talent from all backgrounds.

Questions?

If you have any questions about this role or the application process, please visit our careers page or email [email protected]. We can't wait to hear from you!

Apply Now!

Ready to join our team and make a difference in the lives of our customers? Click the link below to apply for this exciting opportunity: Apply Job! Apply for this job