Experienced Full Stack Product Manager – Customer Service Innovation at arenaflex
At arenaflex, we're on a mission to revolutionize the way people consume entertainment and connect with each other. With over 200 million subscribers worldwide, we're constantly pushing the boundaries of innovation to deliver an unparalleled experience. As a key member of our Customer Service (CS) team, you'll play a vital role in shaping the future of our contact center platform, ensuring that our customers receive exceptional support whenever they need it.
About arenaflex
arenaflex is a global leader in the entertainment industry, providing a vast library of content to subscribers worldwide. Our commitment to innovation and customer satisfaction has earned us a reputation as a pioneer in the field. We're passionate about creating an inclusive and diverse work environment that fosters growth, creativity, and collaboration.
Job Summary
We're seeking an experienced Full Stack Product Manager to lead and oversee the development of our contact center platform, ensuring that our customers and support specialists receive an exceptional experience. As a key member of our CS Innovation team, you'll work closely with cross-functional groups, including design, engineering, operations, and data science, as well as external partners, to deliver a top-tier platform experience that empowers our CS team to provide outstanding customer support.
Key Responsibilities
* Provide product management expertise to our contact center platform, including new feature adoption, feature enhancements, data pipelines, APIs, and integrations with our internal tools through close collaboration with our external solution providers.
- Assist in defining process, capture requirements, explain prioritization, identify conditions, mitigate risks and obstacles, communicate, and create a roadmap.
- Collaborate with every CS functional group to better understand their vision and challenges and deliver the best possible solutions together.
- Oversee integrations and adoption of product features through close collaboration with our engineering and data scientist groups as well as external solution providers and consulting firms.
- Determine differences in support expectations in various regions around the world, and design experience accordingly.
- Grow product management responsibility to other tools as business needs present.
- Embody the unique arenaflex culture.
What We're Looking For
* 3+ years of experience in product management for customer or inward-facing products.
- Ability to make tough decisions informed by both data and judgment.
- Deep focus on delivering an exceptional customer and support specialist experience.
- Proven track record of executing projects that quantifiably improved customer and support specialist experiences.
- Organizational leadership and influence without authority.
- Excellent written and verbal communication skills: great presentations and introductions, ability to build trust and create collaborative relationships cross-functionally is critical.
- Ability to inspire, persuade, and lead engineers and designers.
- Related experience working with CCaaS, CPaaS, UCaaS, and CRM products whether external or in-house build.
- Related experience focusing on Customer Service.
- Experience working on global products is also beneficial.
Why Join arenaflex?
* Competitive salary and benefits package
- Opportunity to work on cutting-edge projects and technologies
- Collaborative and dynamic work environment
- Professional growth and development opportunities
- Recognition and rewards for outstanding performance
- Flexible work arrangements, including remote work options
- Access to a comprehensive range of employee benefits and perks
How to Apply
If you're a motivated and experienced product manager looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now! Apply for this job