Part-Time Virtual Assistant – Client Communicat...

Role Overview

We’re looking for a client-focused, detail-oriented VA to handle:

● Inbox & lead management

● Scheduling and basic follow-up with clients

● Light marketing communications (simple newsletters / CRM updates)

This is a part-time role (20 hrs/week) to start, with a strong possibility of scaling up toward full-time as the business grows and responsibilities expand.

• 1. Inbox Management & Lead Triage
• Monitor shared and/or personal email inboxes for:

• Filter, organize, and prioritize emails:

• Ensure no inquiry is missed and follow-up tasks are clearly tracked.

• 2. Lead Handling & Client Communication
• For straightforward inquiries, send initial responses using templates or guidance:

• Where appropriate, handle simple back-and-forth without needing Morgan for every step, escalating to him only when needed.

• Occasionally call clients/prospects (when required) to clarify simple details or confirm information.

• Maintain a friendly, professional tone in all communication that matches the brand and level of service.

• 3. Scheduling & Coordination Support
• Help book and confirm calls or tastings, as needed.
• Coordinate calendars to avoid double-booking.
• Send reminders or confirmations to clients prior to calls or events, as directed.

• 4. Light Marketing & CRM / Newsletter Support (Nice-to-Have)
• Support basic CRM tasks, such as:

• Assist with simple outbound communications, such as:

• Help ensure consistency of communication (e.g., letting clients know about promos, seasonal offerings, or special menus).

• 3+ years experience as a Virtual Assistant, Administrative Assistant, or Customer Support/Client-Facing role

• Excellent written and spoken English
• Strong email management skills:

• Proven experience with client communication:

• Highly organized and detail-oriented – no dropped balls, especially with leads and timelines

• Proactive and self-directed:

• Tech-comfortable with:

• Experience in hospitality, events, catering, food service, or service-based businesses

• Background with CRM tools (any platform) and/or basic email marketing tools
• Prior experience helping small business owners manage:

• Comfortable making occasional client calls in English

• Warm, professional, and service-oriented
• Not easily flustered; can handle multiple inquiries and threads at once
• Good judgment on what needs (your boss) attention vs. what you can handle
• Open to feedback and able to adapt quickly as the role expands (especially into more marketing/communications over time).

Why Join Assist World?

100% REMOTE

$50 birthday bonus

$200 testimonial bonus

$300 tenure bonus every 6 months

$500 entry monthly raffle

NO TRACKER. NO PROBLEM