Experienced Data Entry Representative – Billing and Customer Service Support

Are you a detail-oriented and customer-focused individual looking for a challenging and rewarding role in a dynamic organization? Do you have a passion for delivering exceptional service and making a positive impact on people's lives? If so, we invite you to join blithequark, a global leader in delivering care and technology to help millions of people live healthier lives. At blithequark, we believe that everyone deserves access to quality healthcare, and we're committed to advancing health equity on a global scale. Our team is guided by a culture of diversity, inclusion, and compassion, and we're dedicated to creating a workplace that's inclusive, supportive, and empowering. As a Data Entry Representative, you'll play a critical role in supporting our Quest Diagnostics operations, ensuring that patients receive timely and accurate billing information, and providing exceptional customer service.

About blithequark

blithequark is a global organization that delivers care, aided by technology to help millions of people live healthier lives. We're a part of the UnitedHealth Group family of businesses, and we're committed to making a positive impact on the communities we serve. Our team is passionate about creating a healthier world, and we're dedicated to advancing health equity on a global scale.

Job Summary

We're seeking an experienced Data Entry Representative to join our team in San Juan, PR. As a Data Entry Representative, you'll be responsible for supporting our Quest Diagnostics operations through Billing Data Entry, Billing Data Acquisition, Manual Mail Returns, and/or Third-Party Denials processes. You'll work closely with our team to ensure that patients receive timely and accurate billing information, and you'll provide exceptional customer service to our patients and stakeholders.

Primary Responsibilities

* Data entry of billing mnemonics and all required billing information that appears on imaged requisitions (such as US postal address, medical codes, insurance carrier details, etc.)

• Follow procedural guidelines to enter information in the systems and answer patient inquiries
• Navigate multiple computer applications (MS Word, MS Excel, Online applications, Mainframe applications)
• May be required to conduct basic research in computer applications to performing data entry (address, billing codes, reject codes, etc.)
• Data entry utilizing templates for letters and other correspondences
• Data Entry/Transfer/Enter received data from Quest Diagnostics in required applications to start the billing cycle
• Research mail returns and update invoices with current information in the appropriate billing system and note the patient bills with actions taken
• Research denied bills due to patient not being covered on the date of service, errors with the patient's information or with the insurance information provided in the claim/bill and resolve for re-billing

English Proficiency & Data Entry Proficiency Assessment

ENGLISH PROFICIENCY & DATA ENTRY PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION

Required Qualifications

* 1 year of data entry experience

• Customer service experience
• Professional proficiency in both English and Spanish
• Proficiency with computer, Windows PC, and web applications, including ability to navigate and learn new and complex computer system applications
• Ability to work 40 hours/week during standard business operating hours Monday - Friday from 7:00am - 4:30pm (It may be necessary, given the business need, to work occasional overtime on weekends and holidays)

Preferred Qualifications

* Medical billing experience

• Proven knowledge of medical or health insurance terminology
• Proven solid Microsoft Excel skills

Why Join blithequark?

* Competitive compensation and benefits package

• Opportunities for career growth and development
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support to ensure your success
• Access to cutting-edge technology and tools
• Opportunities to make a positive impact on people's lives

Work Environment and Culture

At blithequark, we're committed to creating a workplace that's inclusive, supportive, and empowering. Our team is guided by a culture of diversity, inclusion, and compassion, and we're dedicated to making a positive impact on the communities we serve. We believe that everyone deserves access to quality healthcare, and we're committed to advancing health equity on a global scale.

Compensation, Perks, and Benefits

We offer a competitive compensation and benefits package, including:

• Competitive salary
• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for career growth and development
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual looking for a challenging and rewarding role in a dynamic organization, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity/Affirmative Action Employer

blithequark is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

blithequark is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply for this job