Experienced Part-Time Customer Service Representative – Remote Health Insurance Support

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark as a Part-Time Customer Service Representative. As a key member of our Member and Provider Services team, you will play a vital role in providing top-notch support to our members, brokers, providers, and vendors.

About blithequark

blithequark is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started blithequark in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. Our mission is to change the way healthcare is experienced, and we're committed to making a positive impact on the lives of our members and the communities we serve.

Work Location and Schedule

As a remote Part-Time Customer Service Representative, you will work from the comfort of your own home, surrounded by the beauty of Georgia. Our blended work culture ensures that everyone, regardless of work type or location, feels connected to their teammates, our culture, and our mission. You will work a variety of shifts, including:

• Monday & Tuesday: 8:00 AM – 7:00 PM (22 hours/week)
• Monday & Tuesday: 9:00 AM – 8:00 PM (22 hours/week)
• Monday & Wednesday: 10:30 AM – 4:30 PM (12 hours/week)
• Monday, Wednesday & Thursday: 8:00 AM – 1:00 PM (15 hours/week)

Pay Transparency and Benefits

We believe in transparency and fairness in our compensation practices. The base pay for this role is $19.00 per hour, with opportunities for select employee benefits and vacation accrual of up to 64 hours per year. As a full-time employee, you would be eligible for benefits including medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Responsibilities

As a Part-Time Customer Service Representative, you will be responsible for:

• Developing a comprehensive understanding of the current processes, procedures, and tools associated with the blithequark business model
• Working with members, brokers, providers, and blithequark vendors through multiple channels according to assignment needs
• Managing an assigned caseload, maintaining service delivery, productivity, and quality expectations
• Forming working relationships with all partners
• Supporting the leadership team by identifying issues through established escalation pathways
• Monitoring and tracking the health of all assigned work-in-progress issues
• Escalating and resolving issues to ensure appropriate turnaround times
• Participating in process improvement projects
• Complying with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
• Complying with all applicable laws and regulations
• Other duties as assigned

Qualifications

To be successful in this role, you will need:

• 1+ years of experience in a high-volume or customer-focused setting
• 1+ years of healthcare experience
• High school diploma or GED

Bonus Points

If you have:

• Strong quantitative or analytical skills focused on identifying or solving problems
• Experience manipulating and entering accurate data
• Advanced Google Suite or Microsoft Office capabilities

Why Join blithequark?

At blithequark, we're committed to creating a workplace where everyone can be their most authentic self and find both belonging and support. We're an Equal Opportunity Employer, and we believe that diversity, equity, and inclusion are essential to our mission. We're passionate about making a positive impact on the lives of our members and the communities we serve.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch soon.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer, and we're committed to creating a workplace where everyone can be their most authentic self and find both belonging and support. We're passionate about making a positive impact on the lives of our members and the communities we serve.

Reasonable Accommodation

blithequark applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any blithequark applicant who requires reasonable accommodations during the application process should contact the blithequark Benefits Team ([email protected]) to make the need for an accommodation known.

Artificial Intelligence (AI) Guidelines

Please see our AI Guidelines for the acceptable use of artificial intelligence during the interview process at blithequark.

California Residents

For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Notice to Job Applicants. Originally posted on Himalayas. Apply for this job