Experienced Full Stack Customer Success Manager – Web & Cloud Application Development

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! At blithequark, we're on a mission to revolutionize the way businesses interact with their customers, and we're looking for a talented Senior Customer Success Manager to join our team.

About blithequark

blithequark is a global company that's redefining the customer success landscape. We believe that by putting our customers at the forefront of everything we do, we can create a more personalized, more intuitive, and more effective experience for businesses of all sizes. Our cutting-edge platform combines AI-rich analytics, automation, and quality management to help contact centers deliver exceptional customer experiences.

Why Join blithequark?

* Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work

• Opportunity to work for a fast-growth global company in the rapidly growing analytics space
• Opportunity for career development and growth opportunities as we grow and scale
• Opportunity to build industry relationships and work alongside seasoned industry experts
• Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day – YOU HAVE A VOICE AT blithequark!

What You'll Do

As a Senior Customer Success Manager at blithequark, you'll be responsible for driving adoption and customer success within a growing portfolio of top-tier customer accounts. Your primary focus will be on understanding how our customers want to use our platform and helping make these aspirations a reality. You'll be the customer companion on their journey through on-boarding, adoption, and a lifetime of success. Some of your key responsibilities will include:

• Understanding how our customers want to use blithequark and helping make these aspirations a reality
• Being the customer companion on their journey through on-boarding, adoption, and a lifetime of success
• Collaborating across blithequark departments and customizing the response to the needs of our customers
• Managing updates in our customer relationship management tools
• Learning the technical nuances of customers' configurations and acting as an initial layer of support and guidance
• Understanding the concepts and importance of identifying growth areas in existing customer base
• Helping build expansion opportunities – passive selling
• Traveling as needed to support Customer meetings, trainings, or other company meetings (business travel typically less than 20%)

What You'll Bring

To be successful in this role, you'll need to bring a unique combination of skills and experience. Here are some of the key qualifications we're looking for:

• Ability to help customers overcome technical and training hurdles while expanding their use of the platform
• 5+ years in customer-facing roles – Sales/Support/Services/Architecture, with at least 2-3 years of enterprise account management experience and at least 1+ year of technical account management
• Ability to handle escalation management
• Strong project management fundamentals
• Passionate about building customer success for the blithequark "Brand"
• Being a change agent and solution maker
• DNA – You possess the "Helper Gene" and are proactive in acting on behalf of your customers
• Hands-on experience with data warehousing ecosystems (e.g. Data sources / ETL / Data warehouse / Data marts). Understanding of different types of data schemas (OLTP vs. OLAP, snowflake, etc.)
• Hands-on experience with Data and Analytics tools such as Business Objects, Cognos, OBIEE, MicroStrategy, Tableau, Qlik, PowerBI, SQL
• Familiarity with ETL tools (such as Alteryx, Datameer, Informatica, Talend, SSIS, DataStage, Kettle) is a plus
• Knowledge and experience with deployment architectures on-premises and in cloud environments like AWS, Azure, and Google Cloud
• Contact Center management familiarity and experience with IVR, ACD, agents, and call queues

What We Offer

At blithequark, we're committed to creating a work environment that's both challenging and rewarding. Here are some of the benefits you can expect:

• Competitive salary and bonus structure
• Comprehensive benefits package, including medical, dental, and vision coverage
• Generous paid time off and holidays
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and results-driven professional with a passion for customer success, we want to hear from you! Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you!

About blithequark Inc.

blithequark is a rapidly growing and thriving business providing an AI-rich, pure SaaS analytics and automation platform for contact centers. blithequark combines a rich data lake and business intelligence layer with quality management, speech and text analytics, and the real-time action power of playbooks to act on customer conversations. Customers can start in minutes to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience. For more information on blithequark, please visit us at blithequark.com blithequark is an Equal Opportunity Employer – M/W/D/V/GI/SO/A Apply for this job