Experienced External Support Engineer – Bridging Content Teams and Tools Engineering at blithequark
Are you a tech-savvy individual with a passion for bridging the gap between content creation teams and tools engineering? Do you have a knack for providing top-notch technical support, creating engaging reference materials, and collaborating with cross-disciplinary teams to drive features from concept to completion? If so, we invite you to join blithequark as an External Support Engineer, where you'll play a vital role in helping our content teams thrive and succeed.
About blithequark
blithequark is a leading innovator in the entertainment industry, pushing the boundaries of what's possible with cutting-edge technology and creative storytelling. Our team of passionate professionals is dedicated to delivering exceptional experiences that captivate audiences worldwide. As an External Support Engineer at blithequark, you'll be part of a dynamic and collaborative environment that fosters growth, innovation, and excellence.
Key Responsibilities
As an External Support Engineer, you'll be responsible for:
- Providing technical support to content/external teams in regards to use of content tools, ensuring seamless adoption and utilization of our toolset.
- Creating reference materials and providing training to get external teams up to speed with the toolset, empowering them to maximize their productivity and efficiency.
- Solving and debugging possible issues with tools and workflows to quickly resolve issues for users, minimizing downtime and ensuring a smooth experience.
- Escalating more complex or problematic issues to the tool development team, working closely with production to track these issues in JIRA and drive resolution.
- Advocating for tools, workflow improvements, and suggestions from external teams, ensuring that their voices are heard and valued.
- Partnering with other engineers to develop tools and processes that improve efficiency and quality, driving innovation and excellence.
- Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion, fostering collaboration and driving results.
- Exemplifying reliability, accountability, and professionalism in all work-related interactions, setting a high standard for yourself and others.
Essential Skills and Abilities
To succeed in this role, you'll need:
- The ability to read and understand C# code, with a solid grasp of programming fundamentals.
- Excellent written and verbal communication skills, including the ability to work effectively with external partners and stakeholders.
- A positive attitude and the ability to receive and provide objective and constructive feedback, fostering a culture of growth and improvement.
- Excellent organization skills, with the ability to prioritize and manage numerous requests simultaneously.
- Self-motivation, with a strong ability to work independently and as part of a team.
Education and Experience
We're looking for candidates with:
- A Computer Science or related degree, or equivalent work experience, demonstrating a strong foundation in software development and engineering principles.
- Experience supporting a live service or tool environment, with a proven track record of delivering high-quality results under pressure.
- Unity 3D game and tool development experience, with a solid understanding of game development principles and best practices.
- Experience with Jira, Confluence, or other defect tracking software, with a strong ability to track and manage issues effectively.
- iOS and Android mobile development experience, with a solid understanding of mobile development principles and best practices.
- 5 years' experience in delivering production-level code in a professional environment, with a proven track record of excellence and innovation.
Position Type and Expected Hours of Work
Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings and collaborations during this time. As a remote worker, you'll have the flexibility to work from anywhere, but we expect you to be available and responsive during our core hours.
Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Salary and Benefits
At blithequark, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall market range for roles in this area of blithequark is typically $150,000 - $325,000. In addition to competitive compensation, we offer a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- 401(k) matching program
- Flexible paid time off
- Professional development opportunities
- Access to cutting-edge technology and tools
- Collaborative and dynamic work environment
How to Apply
If you're a motivated and talented individual with a passion for bridging content teams and tools engineering, we invite you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples to [insert contact information]. We can't wait to hear from you! Apply for this job