Experienced Customer Service Representative – Remote Opportunity with blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join blithequark, a leading provider of innovative solutions to government agencies, as a Remote Customer Service Representative. For over 21 years, blithequark has been a trusted partner in the industry, placing over 2000 employees in various positions across the United States. Our commitment to excellence, quality, and customer satisfaction has earned us a reputation as a leader in our field. As a Remote Customer Service Representative, you will play a vital role in continuing this legacy, providing top-notch service to our customers and exceeding their expectations.

About blithequark

blithequark is an 8(a) minority-owned, service-disabled veteran-owned small business (SDVOSB) with a proven track record of delivering high-quality solutions to government agencies. Since 1999, we have deployed thousands of employees for 70 agencies in 30+ states, demonstrating our ability to serve the government with the highest levels of quality and productivity. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the industry.

Job Summary

As a Remote Customer Service Representative, you will be responsible for responding to general to moderately complex telephone calls, troubleshooting and resolving customer issues, and providing exceptional service to our customers. You will work independently and as part of a team to achieve our goals, utilizing your problem-solving skills, communication skills, and technical expertise to deliver outstanding results.

Responsibilities

* Respond to general to moderately complex telephone calls and troubleshoot and resolve customer issues

• Answer telephone calls using an automated system and respond to general to moderately complex questions and/or forward calls to appropriate personnel
• Research member or provider calls/inquiries and respond to appropriate parties in accordance with Service Level Agreements (SLAs)
• Record calls in a Customer Relationship Management (CRM) ticketing solution, resolve customer requests/inquiries, and update CRM history with results of inquiry (which includes proper documentation)
• Interface with team personnel, management, and customers in reference to customer service issues
• Conduct outbound calls to customers in response to customer direction or other business needs
• Respond to numerous phone inquiries daily
• Use standard call-center technology: telephones, email, and web browsers
• Assist callers in completing online applications
• Fill out timesheets
• Adhere to privacy rules set forth by the programs we service
• Adhere to provided schedule
• Connect callers with leadership as needed
• Maintain up-to-date knowledge of regulations and policies as they apply to the various programs we service
• Report problems through an easy online system
• Respond to telephone inquiries within set time parameters
• Complete all assigned training as necessary

Requirements

* High School diploma or equivalent required

• Minimum one (1) year of customer service experience required
• Must submit speed test via speedtest.net. Download speeds must be at least 60mbps and upload speed must be at least 6mbps
• Experience working with computer software, customer relationship management tools, and telephone technology
• Experience working with and skilled in the use of help desk software
• Ability to utilize problem-solving skills in complex situations
• Excellent communication skills, both written and oral
• Ability to work independently and as a team

Physical Requirements and Work Environment

* All employees are required to wear a mask when they are in community with other employees (as recommended by CDC guidelines)

• Prolonged sitting throughout the workday with occasional mobility required
• Corrected vision within the normal range
• Hearing within normal range. A device to enhance hearing may be provided if needed
• Must possess sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment, including a financial calculator, personal computer, and telephone

Benefits

* Base Rate: $18.00 per hour

• Medical, Dental, Vision, and 401k benefits available
• Comprehensive training program to ensure your success in the role
• Opportunities for career growth and advancement
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer. All employment decisions at blithequark are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Reasonable Accommodation

If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

Texting Notice

We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time. Apply for this job