Nor1 Implementation Specialist - LAS VEGAS, NV
Job Category: SupportJob Description:Nor1 Implementation SpecialistLocation: Las Vegas - Hybrid (3 days onsite/2 days remote)
Language Skills: English, bilingual in Spanish preferredTurn Hospitality Tech Into Impactful ExperiencesAre you passionate about blending technology, hospitality, and customer success? Join us as a Nor1 Implementation Specialist-where you'll play a key role in delivering our innovative upsell products to hotels across the globe. This isn't just about managing projects-it's about transforming the guest experience, driving revenue for customers, and setting a new standard for hospitality tech.You'll be the go-to lead from kick-off to handoff, managing complex implementations, building strong customer relationships, and ensuring a smooth transition to our Customer Success team. If you're a natural problem-solver, energized by travel and tech, and love making an impact-you've just found your next adventure.What You'll Do:
- Lead with Precision: Own the implementation process from start to finish, ensuring timelines and goals are met with excellence.
- Set the Standard: Help define and maintain best practices that deliver consistency and quality across all projects.
- Be the Connector: Act as the key point of contact between customers, sales, and internal teams-reviewing sales orders, confirming product details, and keeping everyone informed.
- Deliver a Seamless Experience: Ensure a flawless transition from implementation to Customer Success, setting the foundation for long-term value.
- Clear Communicator: You're confident, persuasive, and effective in both verbal and written communication.
- Customer-First Mindset: You're committed to delivering top-tier service and building lasting partnerships.
- Project Management Pro: You know how to keep projects on track, mitigate risks, and deliver real results.
- Cool Under Pressure: You stay focused, solution-oriented, and upbeat-even when challenges arise.
- Detail-Oriented Organizer: Exceptional time management and attention to detail are second nature to you.
- Tech-Savvy: You understand cloud platforms, integrations, and modern hospitality technologies.
- Hospitality Insider: With 2+ years in a hotel setting, you know the industry's nuances and customer expectations.
- Bilingual Bonus: Fluency in French or Spanish is a plus and highly valued.
- Work with cutting-edge hospitality technology used by some of the world's leading hotel brands
- Collaborate with a dynamic, global team that values innovation, ownership, and creativity
- Make a real impact on guest experience and hotel revenue
- Enjoy flexibility, travel opportunities, and a company culture that celebrates your growth