Customer Service Advisor; Ohio residents

Position: Work at Home Customer Service Advisor (Ohio residents)

Overview

Work at Home Customer Service Advisor (Ohio residents) – Full-time, remote role for Ohio residents with Morley. This position starts at $13 per hour. This role helps customers, health care providers and beneficiaries navigate their health insurance questions, providing meaningful support when they need it. We’ll train you to confidently support callers via phone and email, and your empathy, ability to evaluate caller issues and decide on appropriate next steps will help you excel in this early career role. Looking for a work-from-home opportunity that will help you make the move from a job to a rewarding career? This role can provide the full-time schedule, personal fulfillment and benefits you’re looking for. What To Expect As a Work at Home Customer Service Advisor at Morley, you’ll help customers, health care providers and beneficiaries navigate their health insurance questions, providing meaningful support when they need it. We’ll teach you everything you need to know to confidently support callers via phone and email. Your ability to empathize, evaluate caller issues and decide on appropriate next steps will help you excel in this early career role. Why Apply

• Full-time role with strong benefits
• Flexibility with paid time off
• Comprehensive training
• Leadership development program available to help you grow your career
• Supportive and knowledgeable team
• Positive, empowering work environment

You Need

• Communication skills
• Listening, basic math and typing skills
• High-speed, hardwired internet connection (e.g., cable or fiber optic broadband) that you can connect to by ethernet or landline (

Note: wireless, 5G and satellite internet unfortunately won’t work for this role)

• See Skills for Success below

Responsibilities

• Research, process and resolve customer and health care provider questions about benefits, insurance eligibility, payments, quality-care issues and complex inquiries
• Relay detailed information to customers, managers and clients
• Initiate status reports or service recovery letters to the inquirer
• Route inquiries when appropriate
• Educate new and existing customers and team members on relevant policies, procedures and specific benefits
• Document details of each interaction in the tracking system to maintain up to date and organized records
• Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude

Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist: | chat hours: 8 a.m. - 5 p.m. Eastern time (closed on some holidays). TA will respond after-hours the next business day. Skills For Success

• Excellent communication skills (spoken and written; so you can clearly convey detailed information)
• Able to analyze detailed information and draw reasonable conclusions (helps you resolve complex issues)
• Basic math skills (important for providing support surrounding payments)
• Empathy, listening, organizational, quick thinking, multitasking and time management skills
• Able to work in an ever-changing environment
• Computer skills including Microsoft Office

Eligibility Requirements

• High school diploma or equivalent
• Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Typing speed of 30+ words per minute
• Available to work shifts within the center's hours of operation:

Monday - Friday 8 a.m. - 9 p.m. Eastern time; Possible Saturdays/Sundays from October through March

• Must be able to stick to the schedule reliably, as some queues are time sensitive

Nice to Have

• Experience in medical claims reimbursements or medical billing
• Conversant in health insurance industry terminology
• Demonstrated knowledge of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processing
• Knowledge of customer service techniques

Remote Work Requirements

• Ohio resident
• Access to high-speed internet that is hard-wired into your home (e.g., via cable or fiber), and that you can connect devices to using ethernet or landline (rather than wireless connection)
• Morley provides a six-foot…

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