Customer Experience Banker - Aurora, OH (Part-time 32-35 hours - Full-time Benefits Available)

Are you passionate about delivering exceptional customer experiences and building lasting relationships? Do you thrive in a dynamic environment where you can share your ideas and make a real impact? If so, we invite you to join arenaflex as a Customer Experience Banker in our Aurora, OH branch. As a key member of our team, you will play a vital role in helping our customers achieve their financial goals and grow their relationships with arenaflex.

About arenaflex

At arenaflex, we're committed to looking out for people and making a positive impact in our communities. We believe that by working together, we can create a better future for everyone. Our values of Can-Do Attitude, Service Heart, and Forward Thinking guide everything we do, from reinventing banking with innovative solutions to building a culture that fosters lifelong connections. If you share our passion for making a difference, we encourage you to join our team and be part of something amazing.

Job Summary

As a Customer Experience Banker, you will be the face of arenaflex, providing exceptional customer service and building strong relationships with our walk-in customers. You will be responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit and other banking products and services. You will also process customer transactions accurately and efficiently, balance daily, and provide exemplary customer service.

Key Responsibilities

* Provide excellent customer service and effectively resolve customer issues

• Be proficient in understanding and educating customers on consumer deposit products
• Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
• Educate and refer customers to other areas of the bank to deepen relationships and build a strong partnership
• Adhere to all operational, security, risk, and regulatory policies and procedures
• Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation
• Perform other duties as assigned

Basic Qualifications

* High School Diploma or GED

• Minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role
• Bachelor's Degree preferred

Preferred Qualifications

* 1 year or more in customer service in banking, financial services, or goal-driven retail sales

• Cash handling skills
• Comfort with technology such as mobile services and online banking services

Work Environment and Culture

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our branch banking roles offer a welcoming team environment where you'll have the opportunity to share your ideas and voice your opinions. We believe in recognizing and rewarding our employees for their hard work and contributions, and we offer a range of benefits and perks to support your well-being and career growth.

Benefits and Perks

* Full-time benefits available, including medical, dental, and vision insurance

• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development
• Recognition and rewards for outstanding performance
• Access to arenaflex's innovative products and services

Compensation

* Competitive salary and bonus structure

• Opportunities for overtime pay and bonuses
• Comprehensive benefits package

How to Apply

If you're passionate about delivering exceptional customer experiences and building lasting relationships, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website. We look forward to hearing from you and exploring how you can join our team at arenaflex.

Equal Employment Opportunity

arenaflex is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice

arenaflex does not accept solicitation from third-party recruiters for any position.

Reasonable Accommodations

If you require a reasonable accommodation to apply for a job or to perform the essential functions of the job, please send an email to [[email protected]](mailto:[email protected]).

EEOC Disclaimer

EEO is The Law - Supplemental Poster Pay Transparency Pay Transparency Nondiscrimination Provision (dol.gov) CA Data Privacy CA Data Privacy Rights Tobacco Disclaimer Tobacco-Free Hiring Practice Agency Statement arenaflex does not accept solicitation from third-party recruiters for any position. Apply Job! Apply for this job