Remote Access Center Coordinator

Join Our Team and Make a Difference in Healthcare

We are seeking a highly skilled and compassionate Access Center Coordinator to join our team in a fully remote capacity. As a key member of our access center team, you will play a vital role in delivering exceptional patient care and ensuring seamless operations. If you are a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting opportunity.

At Tufts Medicine, we are committed to providing high-quality, patient-centered care and are dedicated to making a positive impact in our communities. As an integrated health system, we bring together the best of academic and community healthcare to deliver exceptional, connected, and accessible care experiences.

Job Overview

The Access Center Coordinator will be responsible for performing a range of duties, including scheduling and pre-registration, patient registration, and customer service. You will work collaboratively with our team to ensure that patients receive timely and effective care, and that our operations run smoothly and efficiently.

Responsibilities

• Utilize effective customer service skills to guide patients through the healthcare system and overcome obstacles to care
• Perform scheduling and pre-registration duties, including obtaining accurate demographic, financial, and clinical information from patients
• Provide exceptional customer service, responding to patient inquiries and resolving issues in a timely and professional manner
• Work collaboratively with our team to ensure seamless operations and high-quality patient care
• Utilize information systems and tools, such as Epic and Microsoft Teams, to perform duties and stay up-to-date on organizational communications

Requirements

• High School Diploma or equivalent required
• 2+ years of experience in insurance, managed care, private physician's office practice, or hospital registration setting
• Knowledge of Epic and Epic Cadence preferred
• Progressive Access Center/Patient Access or Pre-Services experience: Health insurance Benefits, Financial Clearance, Customer Service/Patient Experience

What We Offer

• Competitive salary and benefits package
• Opportunity to work with a leading integrated health system
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible, fully remote work arrangement

How to Apply

If you are a motivated and compassionate individual with a passion for healthcare, please submit your application to join our team as an Access Center Coordinator. We look forward to hearing from you!

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