Remote Director of Client Management - American Express Careers

Join Our Team and Lead the Way in Delivering Exceptional Customer Experiences

We're seeking a highly skilled and experienced Director of Client Management to join our American Express team, working remotely to oversee a portfolio of merchant relationships across Southern California. As a leader in our organization, you will be responsible for driving revenue growth, establishing mutually beneficial relationships with merchant accounts, and delivering innovative solutions to our clients.

At American Express, we're committed to backing our customers, communities, and each other. We offer a dynamic and inclusive work environment, with opportunities for professional growth and development, competitive compensation, and a comprehensive benefits package. Our company values include integrity, customer commitment, and a passion for excellence, and we're looking for individuals who share these values and are passionate about making a difference.

About the Role

• Lead a team of 5 Senior Client Managers to manage and deepen relationships with 400+ respected brands, driving revenue growth and improving share.
• Develop and implement strategies to cultivate a culture of learning, coaching, and consultative relationship management.
• Partner with internal colleagues to develop partnership and marketing assets that drive business results.
• Stay up-to-date with the latest payment trends, economic indicators, and competitive landscape to inform business decisions.
• Model key sales behaviors and skills, balancing deal and skill coaching to drive team performance.
• Focus on increasing Merchant Satisfaction and maximizing profits with an enterprise approach.

What We Offer

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and development in a dynamic and inclusive work environment.
• Flexible working arrangements, including remote work options.
• Recognition and rewards for outstanding performance and contributions.
• A culture that values diversity, equity, and inclusion, and supports the well-being and success of all employees.

Are You the Right Fit?

If you're a motivated and experienced leader with a passion for delivering exceptional customer experiences, we want to hear from you. Apply now to join our team and take the first step towards a rewarding and challenging career with American Express.

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