Cloud Operations and Support Engineer - Remote Opportunity

Join our team as a Cloud Operations and Support Engineer and play a key role in driving the success of our cloud operations! We are seeking a highly skilled and motivated individual to fill this position at our remote office. As a Cloud Operations and Support Engineer, you will be responsible for providing top-notch maintenance and support activities for our agency-level cloud environments, including Azure and AWS. In return for your expertise, you will receive a competitive salary and the opportunity to work with a talented team.

The Health and Human Services Delivery Center Cloud Operations Center and Support Engineer will be responsible for:

• Providing primary contact for all agency cloud operations-related queries and issues
• Offering after-hours support to ensure seamless operation of agency cloud services
• Creating, modifying, and deleting cloud alerts to monitor system performance
• Monitoring application workloads to ensure optimal performance
• Proactively detecting problems, managing events, and handling notifications and escalations
• Managing Major Incident Management (MIM) for agency priority 1 incidents
• Implementing automated remediation for recurring incidents
• Updating agency hosting and design documents as needed
• Managing activity documentation and approval chains for both agency-specific and enterprise activities
• Resolving agency cloud security alerts, ensuring compliance with security requirements, and monitoring certificate expiration and renewals
• Implementing agency security controls according to organizational standards
• Performing agency patch management on cluster environments, including Azure Kubernetes Service clusters (AKS) and Kubernetes versions
• Developing and monitoring automated advanced sequences
• Conducting file-level restorations as needed
• Identifying cost-saving opportunities, monitoring, remediating excessive resource expenditures, and escalating cost-related issues
• Implementing billing and cost management tags for better resource allocation
• Maintaining IT Service Management Knowledge Base portal for reporting and investigation
• Developing detailed management procedural manuals for each agency

To be successful in this role, you will need:

• To pass an extensive background check
• 3-5 years of experience as a System Engineer and/or Cloud Engineer with hands-on experience dealing with implementation, security, and standards/best practices in a cloud environment, including Azure and AWS
• In-depth knowledge of networking as well as connectivity to AWS and/or Azure (via Direct Connect and/or ExpressRoute)
• Hands-on experience with Microsoft Azure and Amazon Web Services (AWS) cloud services
• Administrator certifications in Azure and/or AWS (Preferred)
• Strong working knowledge of Azure and/or AWS
• Ability to work closely with multiple diverse delivery centers and their agencies while anticipating their needs and exceeding their expectations
• Strong organizational, communication, change management, and problem-solving skills
• Strong knowledge of all cloud technologies and the ability to keep abreast and deep technical understanding of current and emerging technologies
• Proven operational experience with large Enterprise environments
• Excellent communication skills, both oral and written, to clearly communicate with clients

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.

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