Remote Services Project Coordinator (Eastern Standard Time) - Unlock Your Potential with Lowe's

Join our dynamic team as a Services Project Coordinator and play a vital role in driving customer satisfaction for installation projects. As a key member of our team, you will coordinate workflows from start to finish, ensuring seamless project execution and building strong relationships with customers, service providers, and stores. With your problem-solving skills and customer service expertise, you will make a significant impact on our Fortune 50 business.

At Lowe's, we invest in our people and provide the resources needed to grow and succeed. You will enjoy a competitive salary, bonus potential, comprehensive health and wellbeing benefits, and a supportive work environment. Our leaders are committed to your growth and success, and we offer opportunities for professional development and advancement.

A typical day as a Services Project Coordinator will involve managing installation projects remotely, handling inbound and outbound calls, coordinating schedules, and troubleshooting issues using various tech tools. You will be responsible for delivering exceptional customer experiences, documenting interactions, and driving results in a fast-paced environment.

Key Responsibilities:

• Provide installation job support to customers, service providers, and stores via inbound and outbound calls
• Manage project schedules, coordinate product delivery, and ensure compliance with regulatory requirements
• Resolve Work Order issues, assess related costs, and promote team collaboration
• Document all interactions accurately and thoroughly using various technology tools
• Deliver consistent service, drive results, and build effective relationships with stakeholders

Minimum Qualifications:

• High school diploma or GED
• 1-3 years of experience in a customer-facing role

Preferred Qualifications:

• Bachelor's degree in a related field of study
• 1 year of experience in project coordination or the remodeling/construction industry
• 1 year of experience working in a Project Management function or contact center environment

What We Offer:

• Competitive salary ($17.56 - $29.27 per hour)
• Bonus potential and profit-sharing bonuses
• Comprehensive health and wellbeing benefits, including paid time off and top-tier medical, dental, and vision insurance
• 401k with up to 4.25% match, bi-annual cash bonus, and discounted Employee Stock Purchase Plan
• Tuition-free education, 10-week maternity/parental leave, and 10% associate discount

Working Conditions:

• Remote work arrangement with a distraction-free designated work area
• Accessibility via email, chat, and/or telephone during scheduled work hours
• Internet access with a minimum speed of 20mb/s download and 5mb upload

About Lowe's: Lowe's Companies, Inc. is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. We operate over 1,700 home improvement stores and employ approximately 300,000 associates. Our company is committed to creating safe, affordable housing and developing the next generation of skilled trade experts.

How to Apply: If you are a reliable and willing learner, we want you to join our team. Apply now and take the first step towards an exciting and rewarding career with Lowe's.