Customer Support Representative-Remote (Military Spouses)

Description:

• The Customer Support Representative-Remote works from home and interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements.
• This position provides customer service support and resolution of non-routine problems regarding client's product or services.
• We accept applications for this position on an ongoing basis. Military veterans and spouses are encouraged to apply .
• A NEW CAREER POWERED BY YOU
• Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging?
• Would you like to join a company that earns “ World’s Best Workplaces ,” “ Happiest Employees ,” and “ Best Companies for Career Growth ” awards every year?
• Then a remote Inside Sales Representative position at Concentrix is just the right place for you!
• As a remote Customer Support Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.”
• Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.
• And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.
• CAREER GROWTH AND PERSONAL DEVELOPMENT
• This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time.
• We’ll give you all the training, technologies, and continuing support you’ll need to succeed.
• Plus, at Concentrix, there’s real career (and personal) growth potential.
• In fact, about 80% of our managers and leaders have been promoted from within!
• That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
• WHAT YOU WILL DO IN THIS ROLE
• As a Customer Support Representative working from home, you will: Provide inbound and outbound customer support using a call flow guide Identify/develop opportunity to offer targeted company’s products and services (i.e. upselling, cross selling, lead generation (not cold calls), upgrades)
• Deliver superior customer experience in every interaction through identifying, capturing, and addressing customer needs.
• Order processing and monitoring
• Track, document, and retrieve information in databases
• Offer additional products and/or services with every interaction
• Deliver expert customer experiences…with a smile.
• YOUR QUALIFICATIONS
• Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction.
• Other qualifications for our Customer Support Representative (Remote) role include:
• Be a Military spouse
• 1+ year of customer service experience
• 6+ months of soft sales experience preferred (upselling/recommending products or services, soliciting, telemarketing, etc.)
• Must be at least 24 years of age
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing ; A work computer will be provided after hire.
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence
• WHAT’S IN IT FOR YOU
• One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers.
• And we’ll invest in YOU to aid in your career path and in your personal development.
• Benefits available to eligible U.S. employees in this role include: ...

Requirements:

• Be a Military spouse
• 1+ year of customer service experience
• 6+ months of soft sales experience preferred (upselling/recommending products or services, soliciting, telemarketing, etc.)
• Must be at least 24 years of age
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing
• A work computer will be provided after hire.
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

Benefits:

• medical, dental, and vision insurance
• comprehensive employee assistance program (EAP)
• 401(k) retirement plan
• paid time off and holidays
• paid training days
• DailyPay enrollment option to access pay "early," when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

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