Network Specialist 1, Customer Service Center, Full-Time, Days
Job title: Network Specialist 1, Customer Service Center, Full-Time, Days in Miami, FL at Jackson Health System
Company: Jackson Health System
Job description: Network Specialist 1, Customer Service Center, Full-Time, DaysJackson Health SystemDepartment: Jackson Health System - Customer Service CenterAddress: 1611 NW 12th Ave, Miami, Florida, 33136Shift details: Full-Time, Days, Monday - Friday 7:00am-3:30pmWhy Jackson:Jackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our doors. For more than 100 years, Jackson has evolved into one of the world's top medical providers for all levels of care, no matter if it's for a routine patient visit or for a lifesaving procedure. With more than 2,000 licensed beds, we are also proud of our role as the primary teaching hospital for the University of Miami Miller School of Medicine.Here, the best people come together to deliver Jackson's mission for our diverse communities. Our employees are committed to providing the best CARE by demonstrating compassion, accountability, respect, and expertise in everything we do.Job Summary:The Network Specialist 1 is responsible for the day-to-day documentation, analysis, testing, installation, configuration, maintenance, and monitoring of the Jackson Health System enterprise computing environment. This role represents a source of accountability for the continual service improvement program. The focal point for reporting incidents and making service requests with an obligation to keep end users informed of service events, actions and opportunities. Provides technical expertise related to Windows computing environment, application software deployment, and policy-based security management.Duties & Responsibilities:
- Provides analysis, diagnosis, installation, setup, configuration, testing, maintenance, monitoring, and resolution of complex computing environment including hands on operations of hardware, software and applications for Jackson Health System including all remote sites.
- Logs and tracks requests for assistance related to JHS supported systems; gathers and logs appropriate demographic data related to each request.
- Receives and processes all IT requests from all Jackson Health System end-user departments.
- Provides documentation, inventory and asset management, audits, issue tracking within the work order management system, change management, security and back-ups as outlined by management.
- Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made and actions taken until final resolution.
- Creates root cause analysis and assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
- Collaborates with LAN and Network Engineers to ensure efficient operation, stability, and security of the JHS computing environment.
- Communicates application problems and issues to key stakeholders, including management, development and engineering teams, and end users.
- Maintains, customizes and enhances any software used by Customer Services to provide service.
- Participates in quality improvement activities to insure continuous improvement of services provided.
- Provides guidance and/or instruction to end-users.
- Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
- Performs all other related job duties as assigned.
- Generally requires 1 to 3 years of related experience.
- High school diploma is required.